IT Manager required by market leading, award winning, professional services organisation based in Salisbury. The IT Manager will lead the day-to-day delivery of IT services and systems across the business.

This is a hands-on leadership role, ideal for someone who enjoys balancing operational responsibility with technical involvement, while managing and developing a small IT support team.

The Role

Reporting into the IT Director, the IT Manager will play a key role in ensuring IT systems are secure, reliable, and aligned to business needs. The position combines technical oversight, team leadership, and continuous improvement across the technology environment.

Key responsibilities include:

Overseeing the daily operation of IT systems and services
Supporting and resolving 1st–3rd line technical issues, including escalations
Leading, mentoring, and developing a small IT support team
Managing relationships with external IT suppliers and partners
Driving improvements to system performance, reliability, and user experience
Supporting cloud-based initiatives, particularly within Microsoft environments
Contributing to cyber security, risk management, and business continuity planning
Assisting with system upgrades, implementations, and ongoing IT projects

This is a hands-on, operational role requiring a visible presence within the business and a proactive approach to problem-solving.

About You

Proven experience in an IT support or infrastructure-focused role, with team leadership responsibility
Strong technical expertise across Microsoft technologies (e.g. Microsoft 365, Azure, Windows Server, Active Directory, Intune)
Experience working in hybrid/cloud environments
Solid understanding of networking, security, and IT best practices
Ability to troubleshoot complex issues and communicate effectively with non-technical stakeholders
Experience managing third-party suppliers or MSPs

Working Pattern

Monday to Friday, 9:00am – 5:00pm (35-hour week)
Fully onsite in Salisbury (5 days per week)
Occasional travel to a secondary UK office may be required
Some out-of-hours work for upgrades or critical support

Benefits

Annual bonus
Private medical insurance (BUPA)
Competitive pension scheme
25 days annual leave
Additional travel-related benefit (e.g. train/parking support)

Artis Recruitment

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