Job Title:Junior IT Coach

Reporting to:Programme Manager

Contract Type:Full- time/ Permanent

Location:Head Office

DBS Check Required:Yes

Salary Range:£28,840 - £36,050 (DOE) + OTE

Role Overview:

As a Junior IT Coach, you’ll use your experience, industry knowledge and the understanding of our apprenticeship programmes, learner journey and ways of working, to provide outstanding personal and professional guidance to our apprentices.

With robust support and training, you’ll be responsible for providing a first-class learning experience to help develop, encourage and motivate your learners to achieve their full potential both personally and professionally.

You will motivate and influence your own caseload of learners towards the successful and timely achievement of their apprenticeship, by developing their skills, knowledge and behaviours through a range of training days, workshops and quarterly reviews.

Role Responsibilities (include but not limited to):

To support Level 3 and Level 4 learners to build their portfolio of evidence in preparation for their end point assessment.
Manage a caseload of up to 36 learners through their apprenticeship by developing their skills, knowledge and behaviours through a range of training days, workshops and quarterly reviews.
To facilitate the delivery of technical workshops and personal development microteaches throughout the duration of the apprenticeship.
Assess our apprenticeship programmes and maintain high quality standards at all times, adhering to service and awarding body quality assurance procedures.
Work with your dedicated IQA to maintain high right first time and low rework
Create and maintain strong relationships with learners, employers and internal stakeholders.
To be able to manage learner progress and development through a variation of 121 and group sessions using our SMART online classroom.
Adhere to regular learner contact to ensure your learners are progressing in line with agreed milestone.
Manage off the job hours to ensure each learner is meeting the apprenticeship standard requirements.
Effectively manage personal training plans to ensure our learners achieve timely
Attend standardisation meetings as required by quality assurance and share learner progress.
Maintain accurate data management records and documentation, ensuring delivery and paperwork is compliant at all times.
Maintain and update knowledge, skills and occupational competence as required by the awarding body.
Support the growth of our apprenticeship provision
Promote and protect learner wellbeing and safety by adhering to our safeguarding policy and following guidance provided by our safeguarding team

Essential Skills and Experience:

Excellent written and verbal communication skills
Excellent organisational skills with great attention to detail
Flexible, adaptable and able to work well under pressure
Confident using IT systems and databases including Microsoft Office programs
Strong interpersonal skills with the ability to build relationships, rapport and understanding of every learner
Open, honest and transparent communicator
Be able to confidently challenge learners and provide constructive, developmental feedback.
Thorough and logical approach to problem solving
Determination to see problems and solutions through to the end
Should hold a minimum of Level 2 English and Maths or would be willing to work towards this

Desirable Skills and Experience:

Hold relevant teaching qualification (PGCE, PCET, ATE)
Previous experience in IT sector
Previous experience of apprenticeships or teaching
Degree or Apprenticeship qualified in a relevant discipline (Digital, Education)
Specific knowledge of IT
Knowledge of the apprenticeship sector and standards

Our Benefits

At Baltic, we’re committed to creating an environment where you can thrive – professionally, personally, and socially. Voted one of the Sunday Times Top 100 Best Places to Work 2024, we’re proud of our culture, our people, and the meaningful work we do every day.

Here’s what you can look forward to as part of Team Baltic:

Culture & Work-Life Balance:

A fun, supportive environment with regular social events and team activities
Early finish every Friday – we operate a 4.5-day working week
25+ days annual leave, increasing to 30 with length of service
No weekend or Bank Holiday working
Full office closure between Christmas and New Year
Additional Life Event Day annually for those big moments that matter
Buy & Sell Holiday Scheme for extra flexibility

Health & Wellbeing:

Free, confidential mental health support through SPILL
Access to high-value wellbeing initiatives, including face-to-face sessions with a Health & Wellbeing Specialist
Local discounted gym memberships
Enhanced maternity and paternity leave (after 2 years’ service)

Recognition & Engagement:

Baltic Scratch Card Scheme – instant wins for great work
Baltic Breakfasts, competitions, and engagement days
Volunteer Day annually to give back to causes you care about

A successful Junior IT Coach will embody our core values:

Be the Expert: Continuously deepen your understanding of apprenticeship standards, coaching practices, and industry knowledge to deliver confident, high-quality guidance. Use your expertise to help learners build the skills, knowledge, and behaviours they need to succeed in both their roles and their assessments.
Be the Customer: Put the apprentice at the centre of everything you do. Provide personalised, empathetic support that recognises each learner’s individual strengths, challenges, and goals - creating a safe environment that enables confidence and growth.
Be the Future: Embrace innovation and strive for continuous improvement in the learning experience. Use feedback, data, and insight to enhance delivery, reduce rework, and ensure our apprenticeship programmes evolve to meet future needs for learners, employers, and the wider organisation.

By living these values, you’ll help shape a future-ready workforce, build lasting relationships, and support every apprentice to achieve their full potential.

We welcome applications from candidates of all backgrounds. However, please note that we’re currently unable to offer visa sponsorship, so you’ll need to have existing right to work in the UK to be considered for this role.

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