HOUSING OFFICER

We have an exciting opportunity for a Housing Officer to play a vital role in providing support for our Housing Services team.

Position: Housing Officer (maternity cover)

Location: Hastings – Flexible/ hybrid working

Salary: £31,527 plus £1218 annual car allowance

Hours: Full time, 37 hours, Monday - Friday

Contract: Fixed term 30 September 2027

Closing Date: Sunday 23 August 2026

Interview Date: Thursday 3 September 2026

About:

As a Housing Officer, you will be working for a people-led organisation whose mission is ‘combating homelessness, creating opportunities, promoting change.’

About the Role

Our Housing Officers provide an excellent personal service to our tenants. This role will look after a patch of properties on a variety of tenure types in the Brighton area. The Housing Officer role is varied and challenging which involves regularly visiting tenants in their homes and having overall responsibility for ensuring that any issues are raised and resolved effectively. The role is vital in assisting BHT Sussex in delivering its Housing Management function. It has responsibility for a number of key areas including the voids and lettings process, providing day to day tenancy management, Anti Social Behaviour case management and working with the Income Recovery Officers to ensure rent arrears targets are achieved.

Key Responsibilities:

· Provide an excellent personal service to tenants in a patch of properties. This includes regularly visiting tenants in their homes and having overall responsibility for ensuring that any issues raised are resolved appropriately.

· Ensure tenants understand and comply with the terms of their tenancy agreement, so they can sustain a successful tenancy for themselves and BHT.

· Proactively manage anti-social behaviour cases and nuisance issues to a successful conclusion for tenants, liaising with external services where necessary

· Effectively manage all aspects of the voids and lettings process to ensure performance standards are met. This includes advertising voids, assessing new applicants and arranging void works

· Ensuring communal areas and estates are clean, safe and well maintained by liaising with external contractors, BHT’s repairs service, Heath & Safety Manager and raising repairs as required

· Manage a variety of tenancy matters across a variety of tenure types. This will include (but is not limited to) serving Notices and attending court hearings, mutual exchanges, succession, tenant improvements, transfer requests

Person Specification:

To be successful in the role of Housing Officer you will need to have great communication skills and be committed to the values of BHT Sussex. Some of the key skills and experience you will need to bring with you include:

· Experience of Housing and Tenancy Management and providing an excellent personal service to tenants.

· Experience of managing Anti Social Behaviour cases within a Social Housing setting.

· Able to demonstrate a full understanding of the voids and letting process.

· Knowledge of the court process and able to represent BHT Sussex when taking tenancy action.

· Working knowledge of estate inspections and working with a repairs team.

In return:

In recognition of our commitment to staff, BHT Sussex has been awarded Gold Accreditation from Investors in People. We are also signed up to the Disability Confident employer scheme and have made the Mental Health at Work commitment.

You will also receive a fantastic benefits package including:

· 5.5% stakeholder pension scheme and life assurance scheme

· Medical cash plan with BHSF

· Access to BHT Learning & Development platform

· Free and confidential employee assistance helpline for both personal and work-related concerns

· Cycle-to-work scheme

· Free new starter 28-day Network Saver Brighton bus pass

· Generous holiday allowance starting at 27 days per annum pro rata, rising 1 day for each year of service to a maximum of 32 days pro rata

· The opportunity to participate in well-being and fundraising activities throughout the year

BHT Sussex is an equal opportunities employer using a fair and open recruitment process that fully complies with the requirements of the Equality Act 2010. We are committed to encouraging equality, equity, inclusion, and diversity within the workplace. As an employer we are committed to promoting and supporting our people’s social, physical and psychological health at work. Please let us know if you require any special arrangements or reasonable adjustments if called for interview. BHT Sussex welcomes applications from individuals with lived experience.

BHT Sussex reserves the right to close this vacancy early if we receive sufficient applicants for the role. Therefore, if you are interested, please submit your application as early as possible.

ADBS Check (Disclosure and Barring Service) is required on all successful applicants as a condition of employment for this post.

BHT Sussex

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