Community Housing Officer
Full time (37 hours per week) and Permanent
Starting salary will be £34,520 per annum
Closing date - Monday 27th July 2026 at 00:59
Expected date of interviews - Thursday 6th August 2026

We are delighted to be recruiting for a Community Housing Officer to join our Housing Team at Bron Afon Community Housing.

We are seeking a resilient and dedicated individual with a strong work ethic, who thrives in a fast-paced and demanding environment. The successful candidate will be able to manage emotionally challenging situations with professionalism, demonstrating the ability to remain composed under pressure and to maintain personal wellbeing by effectively switching off at the end of the working day. This role requires someone who can confidently transition between providing empathetic customer support and undertaking enforcement action where necessary.

You will bring a passion for delivering high-quality, person-centred services. The role involves responsibility for all aspects of tenancy management, including community strategy delivery, new tenancy sign-ups, anti-social behaviour case management, and rent management. You will be committed to working collaboratively with customers to help sustain their tenancies and achieve positive outcomes.

As a key presence within our communities, you will build and maintain strong relationships with customers and partner agencies. You will be an effective communicator, with the ability to negotiate, influence, and drive meaningful improvements in both individual cases and wider service delivery.

If you are looking for a rewarding and challenging role where you can make a tangible difference, and you share our commitment to delivering excellent customer experiences, we would welcome your application.

We will be holding a drop in session via Microsoft Teams on Friday 17th July at 12.30pm until 1.30pm. Please feel free to click on the below link, you'll have the opportunity to ask questions about the recruitment process and what it's like being a Community Housing Officer at Bron Afon:

https://teams.microsoft.com/meet/336735276221962?p=1ujSY2Hyc3HpQzCm1f

About the role

As a Community Housing Officer, you will deliver excellent holistic housing management services, including income recovery, voids and lettings, tenancy management, anti-social behaviour and property condition management, supporting customers to sustain tenancies and improve wellbeing.

You will ensure services align with our strategy, values and culture, taking a preventative approach to meeting the needs of customers and communities. Manage and monitor tenancies, identifying customer needs and coordinating support through internal and external services. Build and maintain local partnerships to develop sustainable housing, customer and community solutions. Contribute to continuous service improvement, delivering positive customer outcomes, increased independence and resilience, while maximising income, enhancing value for money and strengthening organisational reputation.

Core services will include:

Ensuring great customer experience
Rent collection and arrears management
Voids management and turnover in the community
Tenancy management and ensuring customers appreciate their rights and responsibilities
Managing and investigating reports of anti-social behaviour (ASB)
Management of property conditions

Person specification:

Qualifications, Knowledge and Understanding	Essential / Desirable
Knowledge of relevant housing legislation and tenancy management approaches and practices.	Essential
Insight into the context of social housing, our funding and the difficulties we face in maximising our positive impact on the regeneration of communities.	Desirable
Evidence of continuing development through membership of professional bodies, training, and achieving of relevant qualifications.	Desirable
Have or working towards recognised housing qualification.	Desirable
Experience	Essential / Desirable
Experience of working in a service area that is customer focused, ideally in a housing management or related context.	Essential
Experience of guiding and contributing to effective service provision and able to demonstrate the ability to use your own initiative with minimal supervision.	Essential
Proven track record of establishing and working in partnership to deliver positive outcomes.	Essential
Experience of working with and effectively involving tenants and residents in the development and improvement of services and communities.	Desirable
Experience of delivering projects and innovative solutions to encourage the development of sustainable communities.	Desirable
Skills and Attributes	Essential / Desirable
Effective communicator who can relate to and engage with people of all levels within the organisation, members of the public and external agencies.	Essential
Ability to interpret and communicate information effectively with good verbal and written skills.	Essential
Positive problem-solving approach with the ability to develop and encourage others to positively embrace change.	Essential
Good negotiator with the ability to influence others, deliver results and build excellent working relationships with colleagues, tenants, residents, and key stakeholders.	Essential
Excellent organisation skills, able to plan and prioritise own and other’s workloads.	Essential
Ability to positively represent/act on behalf of the organisation to external agencies.	Essential
Ability to think laterally and analyse/solve complex problems and make decisions.	Desirable
Personal Qualities	Essential / Desirable
A high level of personal integrity, expressed through behaviour and conduct, walks the walk as well as talks the talk.	Essential
Proven dedication to equality of opportunity and diversity of service delivery and employment.	Essential
Ability to confidently manage own workload and enjoys working to tight deadlines within a changing environment and thrives under pressure.	Essential
Flexibility in reacting to changing demands and conditions.	Desirable
Remains focused, resilient and influenced when faced with resistance and suffering setbacks.	Desirable
Demonstrates willpower and optimism with the ability to influence and engage others.	Desirable
Calm and resourceful in difficult situations and not afraid to question others.	Desirable
Additional requirements	Essential / Desirable
The post holder will be a car driver or someone who can travel effectively and in a timely fashion throughout Torfaen.	Essential
The ability to speak Welsh would be highly beneficial for this role.	Desirable

DBS

The successful candidate will need a standard DBS check which we will arrange for you.

Work4 pilot

We are currently running a pilot of working a 4-day week (4DW). This is extended until end of October 2026. The pilot will then be reviewed by our board, before making a decision to extend or be made permanent.

Employee benefits:

People are our greatest asset at Bron Afon Community Housing, so we reward our colleagues with a fantastic benefits package:

23 days annual leave entitlement (exclusive of bank holidays)
Social Housing Pension Scheme where Bron Afon will contribute 12% from day 1 of your employment
Learning and Development investment to your career here at Bron Afon
Health cash plan with Simply Health
24/7 free mental health support
24/7 free access to an online GP service
Enhanced Maternity/Paternity/Adoption pay
Employee discount platform with access to retail, hospitality, days out, etc
Occupational Health service
And FREE PARKING!

So what are you waiting for? Apply today and good luck!

Bron Afon

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Community Housing Officer