Closing Date: Friday 2nd October 2026

Fueled by bold ambition

We have an opportunity for a talented IT Support Technician to join The Cadillac Formula 1® Team at the Silverstone Facility. In this role, you will provide desktop support and general assistance to end-users, employees and guests, and act as the initial point of contact for IT-related issues, incidents, and service requests. At Cadillac Formula 1® Team, we aspire to be the absolute best in every aspect of our team. Team members are encouraged to challenge established thinking and share their ideas to create an environment where everyone can contribute to our shared success.

Provide 1st and 2nd line support to the Team's IT users and guests
Create, update, and prioritise IT support tickets within the ITSM platform. Maintain accurate and detailed records of all interactions and solutions provided to customers
Onboarding and offboarding. Prepare and configure desktop hardware, software and accounts for new starters, and process leavers in line with company procedures
Perform installations, configuration, and upgrades of computer hardware, peripherals, and software applications (Windows, iOS, macOS)
Assist customers in understanding and effectively using their hardware, software applications, and IT tools. Provide basic training and guidance as needed
Management of user access to various systems and applications
Maintain up-to-date documentation of IT assets, configurations and software licenses
Collaborate with other IT teams for more complex issues or problems that require higher-level support
Participate in an on-call rotation to provide after-hours support at critical times of the year or for serious incidents
Assist in the creation of department Policies and Procedures
Staying updated with technology trends within the End User Compute Space and recommending solutions to improve customer experience and efficiency

What do we need from you?

Previous experience in similar customer facing role supporting a Windows 10/11 and M365 estate within a busy IT department
Previous experience in the support and provisioning of iOS and macOS devices
Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified) are an advantage
Extensive knowledge of Windows and the M365 application suite
Proficient in the use of Active Directory, Entra, Group Policy and Intune for account management and configuration
Familiarity with Microsoft Endpoint Manager for managing and securing devices, including configuring policies, managing applications, and enforcing compliance
Experienced in PowerShell scripting and task automation to aid system administration tasks and effective management of Microsoft products
Good understanding of patch management for end user devices
Good understanding of LAN, WAN, Firewall and server technologies
Firm understanding ITIL based service management
Good analytical skills and proven experience of fault finding and problem solving
Demonstrate a “can-do” flexible attitude to resolving tasks assigned
Exceptional customer service and communication ability
Clear and concise communication skills both verbally and digitally
Ability to prioritise workloads in a time pressured environment and manage personal deadlines
Demonstrate a passion for excellence and a desire to help people
Experience within a motorsport, aerospace or engineering company supporting engineering tools is an advantage

A team like no other.

The Cadillac Formula 1® Team challenges conventions and redefines success through bold ambition, cutting-edge innovation, and an unwavering commitment to precision and excellence—on and off the track. This includes offering industry-leading pension, generous time off and, as part of a global brand, huge potential for career development.

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy or maternity, race or ethnicity, religion or belief, gender identity or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

At The Cadillac Formula 1® Team, all Team Members are expected to actively support and uphold our policies and procedures, including those focused on Environmental responsibility, Sustainability initiatives, Inclusion and Health and Safety practices.

Please note that additional security checks may be required as part of the recruitment process. This may include a background check covering a minimum of the past five years and a criminal record check.

Cadillac Formula 1® Team

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IT Support Technician