Role Overview

Position: Resident Housing Officer
Reporting to: Resident Housing Manager
Location: (Hybrid) Dublin & Surrounding counties
Salary: €44,830 - €63,017
Contract type:
X1 Specific Purpose Contract (Maternity Cover)
X1 6 month Fixed-term Contract

The Operations Department is dedicated to delivering essential services to our residents, including allocations, rent calculation and collection, and tenancy management. Additionally, we provide estate services and support community development activities to promote well-kept, friendly neighbourhoods. Operations is also home to our Housing Advice Centre, Asset Management, 'Clúid Works' in-house repairs service, and the Operational Excellence team, who contribute to maintaining the quality of services we provide to our residents and ensuring our properties are safe and maintained to high standards.

As Clúid Housing continues to expand rapidly, our team supports the Commercial Development Department in acquiring new properties. These properties are carefully selected to be well-designed, well-built, and located where they are most needed. Clúid teams operate nationally to align with our provision of homes across every county in the country. We strive to lead in innovation and the development of exemplary services that prioritise resident satisfaction, value-for-money, and compliance with the AHB Regulatory Standard.

The individuals in the Operations Department are deeply passionate about their work and are motivated by the direct, positive impact our services have on residents' lives. Our colleagues are known for being resourceful, conscientious, caring, and outcome focused.

Key Responsibilities

To provide a high quality and resident-focused service in tenancy and estate management, continually working to improve services and meet resident needs.

Voids and Lettings

Work with the Lettings Team and Clúid Works to ensure the effective and prompt turnaround of void properties, minimising void times and associated costs.
Ensure that homes in your region are managed efficiently and let appropriately in line with Clúid and Local Authority policies.
Advise prospective residents on housing options, rights, and responsibilities in a supportive manner.

Tenancy Management

Signpost referrals for support, care, adaptations, and partner agencies to help sustain tenancies.
Safeguard residents by promoting their welfare and protect them from abuse, harm and neglect.
Address non-arrears related breaches of tenancy such as anti-social behaviour and damage to property and represent Clúid Housing at RTB and court hearings.

Resident & Community Engagement

Actively supporting residents in creating safe, clean, diverse, and welcoming places to live.
Work with residents to maximise resident engagement and establishment of structures that underpin community integration and development.
Develop relationships with neighbouring groups and external service providers with whom relationships will be of benefit to Clúid residents.
Actively seek out and recognise the Resident Voice as an authority on our services

Property Management

Carry out estate inspections and liaise with our Repairs and Property Service teams in relation to the maintenance and upkeep requirements of homes and estates.
Work with Owner Management Companies and Managing Agents, including sitting as a board member on Owner Management Companies where required.

Collaborative Working

Collaborate with colleagues across Operations to drive operational excellence and achieve shared outcomes for individuals and communities.
Participate in the appraisal of new project developments and handover of new homes into management.
Contribute to local and national improvement initiatives and contribute to the formulation and review of Housing Services Policies and Procedures.
Undertake any other duties as required that are consistent with your role.

Complaints and Resident Voice

Work with customers, management and the Complaints Manager as required to effectively resolve complaints relating to the service area in line with Clúid’s complaints policy.
Support with the completion of remedial actions or improvement commitments identified through service complaints to drive continuous improvement.

Corporate Responsibilities

Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities
Adhere to all Clúid policies and procedures at all times
To exercise discretion at all times
Demonstrate high standards regarding both Clúid’s and your own wellbeing, health and safety requirements

Person Specification

Demonstrates a willingness to learn
Willingness to work from time to time outside normal business hours e.g. Resident Association meetings
Proficient in IT systems, especially Excel and experience of using different IT packages e.g.
Management Information and CRM systems
Good organisational and time management skills, with ability to be flexible and work on own initiative
Customer-focused experience.
Excellent problem-solving skills and attention to detail
Team-oriented with a collaborative mindset
Self-driven and motivated
Ability to demonstrate good listening skills
Influencing and negotiation skills
Proven ability to manage tasks and projects, including report writing

Experience/Qualifications

Minimum one year experience in housing services or in a face-to-face, customer-oriented housing environment
Relevant third-level qualification in housing, social care, property, or a related field (or working towards)
Professional qualification (ICSH/ CIH/ IAVI/ IPA).
Knowledge of housing law GDPR, Residential Tenancies Board (RTB), and housing regulatory standards
Full clean driving licence.
Property Services Regulatory Authority Licence preferred (where required a commitment to working towards may be necessary)
Experience of housing and property services, including lettings, allocations, OMCs, tenancy sustainment,
Willingness to participate in forums, working groups, or committees as required
Commitment to promoting a culture that supports excellent service delivery and upholds the organisation’s values

About us

Clúid is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change.

Why Choose Clúid?
At Clúid, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:

Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace. 
Flexible Working Arrangements: We support work-life balance with flexible working options with Hybrid working options.
Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.
Employee Benefits: 25 days annual leave +3 additional days over Christmas and Good Friday, 10% Pension, VHI, Employee Assistance Programme, Bike to work, Tax Saver Travel, Sick Pay, Payment Income Protection, Paid Maternity Leave, Paid Paternity Leave.
Inclusive Culture: Be part of an organisation that values diversity and inclusion, recognised with a Gold Award from Investors for Diversity.

Clúid

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