Supported Housing Officer - Housing First

£32,134 | Travel across South Gloucestershire, North Somerset & Bath | Permanent

Full Time | 37 hours per week

Your Strengths, Our Support — Together, We Rebuild Lives.

Working across South Gloucestershire you will be supporting rough sleepers with their transition into permanent accommodation and will provide weekly housing management & support for all clients.

You will be part of an experienced team providing Temporary Accommodation services across South Gloucestershire, North Somerset & B&NES and therefore can be deployed to alternative schemes across the area to respond to workloads as they arise and in agreement with the Team Leader and Service Manager. You will need access to your own transport and be able to travel across the South West to support our services.

What you'll be doing

Build strong, positive one-to-one relationships with people who have experienced long-term homelessness, supporting them to overcome barriers to securing and sustaining a safe home.
Work proactively with partner agencies to assess referrals and support customers through the transition from homelessness into settled accommodation.
Lead on new tenancy sign-ups, coordinating with support services to ensure effective wrap-around support during key transition periods.
Support customers to maximise income and maintain rent and utility payments.
Manage tenancy or licence breaches, using early intervention, warnings, acceptable behaviour contracts and eviction-prevention processes to support positive change.
Work collaboratively with internal departments and external partners to deliver coordinated housing management and support services.
Maintain strong partnerships with support agencies to ensure customers receive a holistic, responsive package of care and opportunities.
Promote customer involvement by gathering feedback, encouraging participation in support planning, and shaping the Housing First offer.
Promote wellbeing and prevention initiatives to reduce pressure on health and statutory services.
Ensure services and projects comply with Health & Safety policies, taking personal responsibility for the safety of self and others.
Maintain accurate records, monitor outcomes, prepare case studies, and provide performance data and service feedback to the Team Leader.
Contribute to an integrated team approach by sharing information, attending partnership meetings, and participating in relevant training.
Promote fairness, equality and diversity, challenge discrimination, and work in line with organisational equality policies.

What you'll get in return

Beyond a salary of £32,134 and the chance to make a difference every day, you'll get:

26 days annual leave per year (plus bank holidays), increasing to 29 days
Your birthday off as an extra holiday
Up to 10% matched pension contribution
Hybrid working (3 days in office, 2 days at home)
Flexible benefits which might include a Health Cash Plan
Access to an Employee Assistance Programme for your wellbeing

More about you

A strong understanding of the challenges faced by people with complex needs and experience of homelessness, including unsettled housing histories.
Confidence in working safely on a one-to-one basis with homeless people, including former rough sleepers, in line with lone working best practice.
A sound understanding of safeguarding, including how to identify concerns and follow reporting procedures.
Proven experience of working in partnership with external providers, holding partners accountable to achieve shared outcomes.
Knowledge of social housing, tenancy types, and relevant housing and tenure legislation.
Experience of managing a varied caseload and prioritising work effectively.
Ability to work in a supportive, person-centred way, co-producing risk assessments, support plans and needs assessments with customers.
Experience of outcome monitoring to identify unmet needs and inform support planning.
Awareness of training, employment and education pathways to support customer progression.
Ability to maintain confidentiality, professional boundaries and ethical practice at all times.
Strong team-working skills, with the ability to contribute to and promote team and organisational objectives.
Ability to work under pressure, meet deadlines and manage competing priorities.
Excellent customer service and communication skills.
Good working knowledge of Microsoft Office applications, including Outlook and Excel.
Ability to work independently, using initiative, alongside being an effective team member.
Strong planning, organisation and time-management skills.

What does success look like?

Actively seek and respond to feedback from customers, colleagues and managers to continuously improve service delivery and practice.
Evidence positive impact and service improvements through measurable outcomes and demonstrable results.
Ensure full compliance with all relevant legislative, regulatory and organisational requirements.
Consistently achieve agreed individual and team KPIs and performance objectives.
Actively engage in Curo’s organisational culture, contributing positively to company life and values.
Use Curo’s Quality Assurance frameworks to evidence consistent, high-quality delivery of team processes and standards.

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone --- if you need any adjustments to help you apply or interview, please contact our recruitment team at recruitment@curo-group.co.uk

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Supported Housing Officer