SUMMARY OF RESPONSIBILITIES

The Cybersecurity Admin will provide enterprise-level information security assistance to the organization. They will diagnose and troubleshoot information security related issues. They will be responsible for the protection of company assets to include people, data, and related information systems. This role will interact with individuals directly either through chat, email, remote login or by phone. They will be required to answer and field tickets.

ESSENTIAL DUTIES

Responsible reviewing alerts from cybersecurity related systems (MS O365, MS CAS, MS Defender, Qualys, Bitdefender).
Responsible for the review of O365 and Azure Secure Scores; assist in remediating vulnerabilities as necessary
Provide metrics on cybersecurity related systems
Responsible for cybersecurity related helpdesk tickets
Will assist with administering Cybersecurity VMO
Conduct third-party risk assessments
Ask team members targeted questions to quickly understand the root of the problem.
Navigate team members through actions, either via phone, email or chat, until they have solved a security issue.
Escalate unresolved issues to appropriate internal teams (e.g. software developers).
Provide prompt and accurate feedback to customers.
Refer to internal or external partners to provide accurate security solutions.
Ensure all security issues are properly logged.
Document technical knowledge in the form of notes and manuals.
Manage email systems and cybersecurity related systems
Be able to use Defender Explorer functions to research email activities
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

Primarily working indoors, office environment.
May sit for several hours at a time.
Prolonged exposure to computer screens.
Repetitive use of hands to operate computers, printers, and copiers.

REQUIRED EDUCATION AND EXPERIENCE

Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or equivalent work experience and/or education
1-3 years Hands-on experience in Cybersecurity
Minimum 1-2-year experience working with Microsoft defender XDR
High proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Hands-on experience with Windows/Linux/Mac OS environments

PREFERRED EDUCATION AND EXPERIENCE

CompTIA Security + or comparable Information Security certification(s); is a plus for CC, ISCP CISSP, CEH, CISM
Experience working with Vulnerability Management solutions (Microsoft)
Experience working with Microsoft Azure
Experience working with Microsoft Cloud App Security (CAS)
Experience working with Antivirus software and Malware remediation (Bitdefender, Microsoft Defender)
Experience working with Active Directory management
Experience working with Data Access Request (DSR) and eDiscovery or related tools
Experience working in property management, real estate, or similar industry
Experience working in fast pace, high-growth company
Experience with corporate wide communications

REQUIRED KNOWLEDGE

Computers— Knowledge of computer hardware and software, including applications and programming.
Customer Service— Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

REQUIRED SKILLS

Active Listening— Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Active Learning— Understanding the implications of new information for both current and future problem-solving and decision-making.
Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Complex Problem Solving— Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Troubleshooting— Determining causes of operating errors and deciding what to do about it.
Systems Analysis— Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Service Orientation— Actively looking for ways to help people.
Time Management— Managing one's own time and the time of others.
Speaking— Talking to others to convey information effectively.
Writing— Communicating effectively in writing as appropriate for the needs of the audience.
Prioritize and manage several open issues at one time.
Work within a team setting.
Maintain jovial relationships with clients.

WORK STYLES & BEHAVIORS

Attention to Detail— Job requires being careful about detail and thorough in completing work tasks.
Dependability— Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Cooperation— Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Stress Tolerance— Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace.

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