Do you enjoy being the first point of contact for IT support in a busy operational environment? Are you organised, proactive and confident in juggling systems, hardware and users? Do you take pride in keeping technology running smoothly so operations never miss a beat?

Here to GXO, we’re seeking an IT Coordinator to join our Primark Lutterworth site. You’ll provide day-to-day support and coordination of IT systems, equipment and services across our site. Acting as a key link between users, site leadership, and central T and external providers, you’ll help ensure technology reliably supports operational and business needs in a fast-paced distribution centre.

This is a full-time, permanent position, working on a ‘4 on 4 off’ pattern, covering the hours of 18:00 till 06:00.

Pay, benefits and more:

We’re looking to offer a salary of up to £40,000 per annum and 20 days annual leave (including bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day:

Provide first-line IT support for hardware, software, networks, operating systems and WMS queries
Coordinate set-up, maintenance and decommissioning of IT equipment including laptops, handhelds and printers
Manager user access, permissions and onboarding/offboarding in line with security and compliance requirements
Act as site liaison with central IT teams and third-party suppliers, tracking incidents through to resolution
Maintain accurate IT asset registers, documentation and handovers while driving continuous improvement

What you need to succeed at GXO:

Strong IT experience with the ability to troubleshoot and support users across a busy site
Excellent communication skills, both written and verbal
Self-motivated with the ability to work independently and take ownership of workload
Organised and detail-focused with a flexible approach to priorities
Analytical thinker who can work calmly under pressure and to tight deadlines

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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