Job Title: IT Support Analyst (On Site)

Infopro Digital, the B2B group specialising in information and technology, is currently looking for a IT Support Analyst (On Site) on a permanent contract to strengthen the team at its Barbour ABI business.

Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy.

Join Barbour ABI and get the best of both worlds

Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 26 countries.

We are seeking a customer-focused Onsite IT Support Analyst to deliver high-quality desk side support services. This role requires a proactive individual with a strong “customer first” mindset, who can confidently provide onsite technical support and act as a key link between colleagues and the centralised Service Desk.

You will complement the remote Service Desk by resolving incidents and fulfilling requests that require physical presence, ensuring a seamless and efficient IT support experience across the business.

Reporting to: Head of Infrastructure and Support

Key Accountabilities:

Provide reliable onsite deskside support for hardware, software, and connectivity issues
Act as a primary point of contact for IT queries, ensuring clear communication and effective resolution or escalation
Work closely with the centralised Service Desk to resolve incidents and service requests requiring onsite intervention
Support and improve the overall colleague experience through responsive and professional service delivery
Conduct new starter IT inductions and ensure smooth onboarding, including device setup and access provisioning
Provide Audio Visual and meeting room support (e.g. Microsoft Teams Rooms, Poly systems)
Troubleshoot and resolve issues across Windows, Mac, and mobile devices
Coordinate and perform hardware break/fix activities, including liaising with third-party engineers where required
Build, configure, and deploy end-user devices in line with IT standards
Maintain accurate asset records and manage equipment inventory
Support procurement processes, including ordering, receiving, and assigning IT equipment
Carry out IT equipment disposal and lifecycle activities in line with policy
Assist in office moves, desk setups, and workplace changes
Provide guidance and basic training to end users on core IT systems and applications
Support IT projects, product rollouts, and technology deployments
Investigate and resolve onsite connectivity issues where remote resolution is not possible
Monitor tickets and ensure incidents and requests are progressed in line with service levels
Maintain accurate updates within the ITSM system (e.g. EasyVista or similar)
Work collaboratively with wider IT teams to ensure timely and effective resolutions
Contribute to continuous improvement by providing feedback on processes, tools, and user experience
Ensure all activities align with IT policies, standards, and security requirements

Essential Skills & Experience:

Proven experience in an onsite or deskside IT support role
Strong customer service focus with a professional and approachable manner
Excellent communication and interpersonal skills
Ability to manage and prioritise workload effectively
Strong troubleshooting and problem-solving skills
Ability to work independently while contributing to a wider team

Technical Experience:

Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Office apps)
Windows 10/11 and MacOS support
Active Directory (user account administration, access management)
IT Service Management tools (e.g. EasyVista or similar)
Basic networking (TCP/IP, connectivity troubleshooting)
AV and meeting room technologies (Microsoft Teams Rooms, Poly)
Mobile device support (iPhone, iPad, smartphones)
Hardware support, builds, and deployment
Endpoint management tools (e.g. Ivanti)
Security tools (e.g. Netskope)
Exposure to virtual desktop environments
Familiarity with systems such as Salesforce
Telephony support inclusive of call recordings and analytical reporting
Virtual and physical desktop support

3pm finish on a Friday
Some home working is available where role and business needs permit – max 2 days per week home working
25 to 30 days holiday
Day off for your birthday
Purchase extra holidays
Volunteering days
Pension and Life Assurance
Great company culture that offers professional development, training and regular social events

Our Foundations and Values:

At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment.

Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams.

Who are we?

Infopro Digital is a B2B group specialising in information and technology. With a presence in 26 countries, the group has over 4,000 employees of 79 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance. Are you a passionate professional looking for new opportunities? Don't wait any longer and join Infopro Digital's community of professionals!

Equal Opportunities

We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form.

This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.

Infopro Digital Services Limited

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