Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?

Role: Business Systems Support Analyst
Location: Ashton-under-Lyne
Salary: £29,159 - £32,721 per annum
Benefits: Pension, Occupational Sick Pay, BHSF Health Membership

About the role:

This is an entry level position on Jigsaw’s Business Systems team. The team maintain and support the company’s core IT systems providing an essential service to the business for both in-house, mobile and customer facing products.

You will learn to triage all ticket types, assessing priority and escalation routes (including to 3rd party suppliers). You will handle requests for business-critical applications and fulfil tasks under the supervision of a technical specialist.You will learn to use database query tools and will be expected to become proficient in data interrogation.

A successful, and enthusiastic, candidate can look to progress to a more technical, and project focused, role by fulfilling this role and demonstrating proficiency in all the areas required to support our users to the highest level.

Jigsaw operates a flexible working policy. On completion of the four month probationary period, you will be able to split your work between home and office with up to 50% of you time available for remote working.

About the department:

All of Jigsaw's essential services rely on quality information, systems and technology supported by the 50 members of the IT department.

Working to a brand-new IT Strategy, the team has exciting challenges like enabling colleagues to work effectively from anywhere, automating processes and improving digital services for our customers, while always improving security. The team is also innovating in its ways of working, ensuring transparency, a keen focus on outcomes and faster delivery of benefits to the business.

Bring your expertise and enthusiasm and join us in making a difference with IT.

Who we are:

Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.

We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.

Why join us?

Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days).

We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work with the option to work a 4-day working week in a number of our roles, with 50% of your time working from home upon completion of a satisfactory probation period. This allows for a great work/life balance for many employees.

As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities.

For more information regarding the role, please refer to the job pack below.

If this sounds like the perfect job for you then don’t hesitate to apply now!

We reserve the right to close this vacancy early should we receive a sufficient number of applications.

Jigsaw Homes Group Limited

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Business Systems Support Analyst