🚀 IT Systems & Support Engineer

📍 Cirencester, Gloucestershire | 🕒 Full-time | 📅 Starting ASAP

With over 20 years of making the complex simple, Kubus enhances customers experiences by simplifying complex IT solutions, delivered through our managed expertise, leading vendor partnerships and global logistics capability.

Our people are at the centre of our community, building strong relationships and supporting one another, creating an environment where everyone can thrive. At Kubus, we recognise a collaborative working environment encourages greater outcomes and a positive experience for our customers, partners and wider community.

👥Our Values:

Passion - putting customers, partners and vendors first, delivering solutions at pace, and being passionate about driving change.
Agile - Embracing flexibility, remaining open to change, and adapting quickly to meet customer and market needs.
Community - Building strong relationships, supporting one another, and creating an environment where everyone can thrive.
Expert - Commitment to curiosity and excellence, constantly pushing boundaries, sharing knowledge and delivering value.

🏢The Role:

We are looking for a Level 2 System & Support Engineer to join our internal IT team. In this role you will attend to internal IT related queries, providing excellent customer service to our internal staff. The successful candidate will work with our IT Apprentice to assist employees, and lead application administration & maintenance.

🔧 What You’ll Be Doing:

HELPDESK

Respond to IT Helpdesk queries
Point of escalation for Level 1 support queries
Manage the Helpdesk queue and respond to tickets in a timely manner
Troubleshoot hardware and software issues
Resolve issues with company owned IT
Build new devices based on company standards and best practices
Reset passwords and provide system admin for users and systems
Software patching and updates
Administration of ERP and CRM Systems
Professionally representing the Company whilst at external meetings, visits and when meeting customers/suppliers as per the Kubus Code of Conduct
Meet objectives and work to specified timeframes

SYSTEMS & APPLICATIONS

Own the resolution of application support requests
Administration of core applications and systems such as SalesForce, Netsuite, HaloPSA and M365
Own maintenance and management, including upgrades.

SYSTEMS

Maintain network, infrastructure & operating system patching across the estate
Ensure all infrastructure devices are operational, patched and secure
Assist with upgrades and configurational changes

GENERAL DUTIES

Provision new starters and leavers
Provision and upgrade IT equipment
Manage, record and maintain software updates and patches for internal systems and users
Perform IT Inductions for new starters
Daily Checks of systems to ensure operational status
Management of backups and associated hardware and software
Assist the Head of IT in project related work
Maintain asset register
Ensure documentation is maintained and kept up to date

PERSONAL STRATEGY

Increase knowledge of internal systems
Achieve industry recognised certifications as directed by the Head of IT
Identify issues with processes and propose solutions based on best practices
Feedback to the Head of IT on issues

CONDUCT

Professional and polite.
Always adhere to Company policy and work in line with the Company Quality Management Systems
Adhere to the Company's ISO 9001 & 27001 standards

🎯 What We’re Looking For:

This is a Level 2 IT System & Support Engineer position. The successful candidate will be expected to learn on the job and be office based 5 days a week from our Kemble office.
As Kubus is a growing organization some travel to other sites may be required from time to time.
A keen interest in IT and willingness to learn
Exhibit good problem-solving skills
Somone who is happy to learn on the job
Basic understanding of networking
Experience administrating ERP, CRM and ITSM systems (ideally Netsuite, Salesforce & HaloPSA)
Experience with M365 and Microsoft Azure (essential)
Experience of Intune and automated device provisioning
Understanding/prior experience administrating a Windows domain
Experience working in a helpdesk or customer service environment
Must be able to demonstrate Kubus’ company values.

🏆What you’ll get:

Competitive salary & bonus scheme
Private healthcare & healthcare cash plan
Pension contributions above minimum requirement (matched up to 7%)
25 days holiday + bank holidays upon starting, increasing by a day each year to a maximum of 30 days
Salary sacrifice electric vehicle scheme
Enhanced parental leave
Technology scheme
Cycle to work scheme
Reward & recognition portal – including discounts/cashback at hundreds of retailers

This is an excellent opportunity to join our IT Team during an exciting period of growth at Kubus!

📍 Based at: Wellington House, Cotswold Business Park, Cirencester, GL7 6BQ
📞 +44 (0) 1285 771 600 | 🌐 kubus.com

Kubus Group Limited

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IT Systems & Support Engineer