Join Northwood as IT Support Engineer and support the delivery of high-quality IT services across our dynamic business.

You will gain hands-on experience with modern cloud technologies and end-user support where you will help maintain and improve IT infrastructure, ensuring reliable operations for production, logistics, and office-based teams.

Please note: This role is full time, permanent, and based fully onsite with travel. Hybrid working is not offered with this role.

About the Role

An insight into the role:

• Provide second-line technical support to employees across all UK sites, and third-line technical support with cloud and infrastructure.

• Assist with troubleshooting hardware issues on Windows 11 laptops, desktops, and mobile devices.

• Support users with Office 365 applications including Teams, Excel, Outlook, SharePoint, and OneDrive.

• Assist in maintaining on-site & cloud services (Azure AD, Exchange, SharePoint etc).

• Help with onboarding/offboarding processes including account creation, device configuration, and permissions.

• Support device management, security policies, updates, and application deployment.

• Contribute to IT asset management: equipment tracking, hardware lifecycle, licensing updates.

• Support the rollout of IT improvements and technology upgrades across sites.

• Perform basic printer, hand-held device and peripheral troubleshooting.

• Participate in digital transformation or cloud migration initiatives.

• Assist with documentation, testing, and deployment activities for IT improvement projects.

• Collaborate with colleagues across the IT team to deliver multi-site projects.

Benefits

Company pension
Life assurance
Sick pay
Free company products
Free on-site parking
Food, retail, holidays, cinema, and gyms discounts
Wellness programmes, including Employee Assistance Program and OnDemand GP service
Free early access to pay scheme
Salary sacrifice schemes
Employee referral scheme

Requirements

We’re looking for knowledge and understanding in the following areas:

• Windows 11 configuration, troubleshooting, and user profile management.

• Cloud environments, e.g. Azure Active Directory and Microsoft 365 administration.

• Cybersecurity principles such as MFA, phishing prevention, access control, and data protection.

• Advanced networking concepts (LAN/WAN, Wi-Fi, DHCP, DNS, VPN).

Additional attributes we’re looking for:

• Strong customer service focus; strong communicate skills (colleagues at all levels).

• Problem-solving capability with a logical, methodical approach.

• Initiative to take ownership and accountability for projects\tasks.

• Ability to learn quickly and adapt to evolving technologies.

• Interest in cloud computing, automation, or scripting (PowerShell).

• Experience using ticketing or helpdesk systems.

• Demonstrate a proactive and positive attitude toward learning and development.

• Follow IT processes, documentation standards, and security protocols.

• Engage in continuous improvement by suggesting enhancements to IT services.

• Be willing to travel occasionally to other UK sites with members of the IT team.

• Represent IT in a friendly, solution-oriented manner across the business.

Northwood

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IT Support Engineer