Digital Systems Support Analyst

Location: Chapeltown, Sheffield (Office-based, 9am–5pm)

Contract: Full-Time

Company: Alcium Software

Salary: £8.50 per hour

Start Your Career in Data, Systems & SaaS Technology

We’re looking for a motivated Digital Systems Support Analyst to join a friendly, close-knit team working at the heart of a growing SaaS platform.

This is an excellent opportunity for someone starting their career in technology, data, or digital systems. You’ll gain hands-on experience working across delivery, support, and data functions, helping build and improve the systems our clients rely on every day.

If you’re curious, detail-focused, and eager to learn, this role offers the perfect foundation to develop valuable technical skills in a supportive environment.

About the Role

In this role, you’ll support the development and maintenance of digital systems, contributing to everything from online forms and CRM processes to reporting dashboards and data analysis.

You’ll gain exposure to real client projects while learning how a SaaS platform is used to deliver large-scale programmes across the UK.

What You’ll Be Doing

Supporting the design and setup of online forms and digital application processes
Assisting with the development and maintenance of Power BI dashboards and reporting tools
Analysing and organising data to support reports, insights, and decision-making
Working closely with delivery and support teams to understand client requirements
Troubleshooting and resolving technical or data-related issues
Supporting ongoing improvements to internal systems and platform functionality

About the Platform

You’ll be working with a CRM platform used by organisations across the UK to deliver programmes supporting businesses and individuals. These include initiatives funded by government and delivered by organisations such as local authorities, universities, and business support providers.

The system supports areas such as:

Programme and participant management
Grant funding and tracking
Marketing and engagement
Data reporting and dashboards

You’ll gain first-hand experience of how technology supports real-world services at scale.

What We’re Looking For

We’re more focused on attitude and potential than experience.

Essential:

Interest in technology, data, or digital systems
Strong attention to detail
Logical thinking and problem-solving ability
Clear communication skills (written and verbal)
Basic familiarity with Excel or data handling
Willingness to learn and develop new skills

Desirable (but not essential):

Any experience with CRM systems or SaaS platforms
Exposure to reporting tools or dashboards
Experience in a client-facing or support environment

What You’ll Gain

Hands-on experience in a real SaaS and data-driven environment
Training and support to develop technical skills
Exposure to tools such as Power BI, CRM platforms, and data systems
The chance to work on meaningful projects supporting organisations across the UK

Clear progression pathways into roles such as:

Data Analyst
Systems Analyst
CRM / Platform Specialist
Technical Support Analyst

Benefits

Competitive salary (based on experience or apprenticeship pathway)
25 days holiday + bank holidays (rising to 30 with service)
Healthcare benefits (including dental and eye care after probation)
Discounted gym membership
Employer pension contributions
Access to financial planning support
Regular team socials and charity events

Why Join?

Be part of a supportive, close-knit team
Gain real experience early in your career
Work with organisations delivering impactful programmes across the UK
Build technical skills in data, systems, and SaaS technology

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