About Nteractive

IT Business Analyst – Digital Transformation (Fixed-Term Contract up to 12 Months)

Location: Surrey, UK (Hybrid working)

At Nteractive, we bring experiences to life.

We're a global events and communications agency that helps some of the world's leading technology and lifestyle brands connect with their audiences through unforgettable experiences. From flagship conferences and exhibitions to incentive programmes, product launches and digital campaigns, we create experiences that inspire action and build meaningful connections.

We're looking for an experienced IT Business Analyst to join us on a fixed-term contract of up to 12 months and play a key role in a major digital transformation programme supporting one of our largest global technology clients.

This is an exciting opportunity to analyse, optimise and transform a complex operational ecosystem spanning multiple platforms, processes and stakeholders. Working closely with operational teams and our dedicated AI Solutions Engineer, you'll identify opportunities to streamline workflows, reduce manual effort, improve data integrity and introduce automation and AI-driven efficiencies.

Success in this role will require strong business analysis expertise, exceptional stakeholder management skills and the ability to drive meaningful change while ensuring day-to-day client delivery remains uninterrupted.

What you'll be doing

Discovery & Process Analysis

Build a comprehensive inventory of systems, tools, trackers and documents used across the account
Map data flows, ownership, system dependencies and operational handoffs
Analyse end-to-end workflows and identify inefficiencies, duplicated effort and manual processes
Develop detailed process maps and operational documentation across multiple workstreams

Digital Transformation & Improvement

Identify opportunities to improve operational efficiency through automation, process redesign and system optimisation
Evaluate existing tools and recommend future-state solutions
Quantify operational impact, effort savings and business benefits
Support the development of scalable, sustainable processes and ways of working

AI & Automation

Partner closely with Nteractive's AI Solutions Engineer to identify practical AI opportunities
Explore solutions that reduce manual administration, improve data accessibility and streamline workflows
Support the testing, validation and implementation of AI-enabled processes
Help embed innovation and continuous improvement across the account

Requirements Gathering & Solution Design

Produce clear business requirements, user stories and functional specifications
Develop options appraisals, including costs, risks, integrations and implementation considerations
Support decision-making through data-driven analysis and recommendations
Ensure proposed solutions align with operational and business objectives

Change Management & Adoption

Lead stakeholder engagement throughout the transformation journey
Support process redesign, communications, documentation and training initiatives
Develop adoption strategies that encourage engagement and long-term success
Drive change across internal teams while minimising disruption to client delivery

Stakeholder Management & Reporting

Collaborate with senior leaders, operational teams and external partners
Facilitate workshops, requirements sessions and process reviews
Provide regular progress updates and insights to leadership teams
Deliver consolidated recommendations and transformation roadmaps

What you will bring

Essential

Proven IT Business Analyst experience, ideally within operational, delivery or transformation environments
Strong process mapping, workflow analysis and requirements gathering expertise
Experience supporting and delivering digital transformation initiatives
Demonstrable change management and stakeholder engagement experience
Excellent analytical and problem-solving skills
Strong communication, facilitation and documentation abilities
Experience working with Microsoft 365 technologies, including SharePoint and related platforms
Experience working with CRM systems such as Microsoft Dynamics or similar

Desirable

Experience working with AI, automation or workflow optimisation tools
Experience within events, marketing, agency or sponsorship environments
Familiarity with platforms such as RainFocus, Monday.com, Power BI or creative proofing tools
Experience rationalising multiple systems and SaaS platforms
Business Analysis, Change Management or Agile certifications (BCS, AgilePM, Prosci or similar)

Why you'll love working here

Play a leading role in a high-profile IT digital transformation programme
Work alongside experienced operational, technology and AI specialists
Help shape the future of how a global account is delivered
Collaborate with talented teams across events, technology and client services
Gain exposure to cutting-edge automation and AI initiatives
Join a growing global agency where innovation and continuous improvement are highly valued

Benefits

Annual leave – 33 days including Bank Holidays (pro rata)
Summer Hours
Pension (5% employee, 3% employer)
Wellbeing & Inclusion Initiatives including access to an EAP
Enhanced Maternity Pay
Rewards & Recognition Incentives
Volunteering Day
Private Medical Insurance & Cash Plan
Generous Talent Referral Scheme
Life Insurance
Birthday Vouchers
Eyecare Vouchers

Other Requirements

Quiet home environment from which to work, with the ability to attend the office when required for collaboration or client needs
Minimum 25MB download / 2MB upload broadband speed for home working
Flexibility to travel to company offices or project locations when required

Contract Details

This position is offered as a PAYE Fixed-Term Contract for up to 12 months. The successful candidate will join Nteractive's payroll for the duration of the contract, with tax and National Insurance deducted at source. Standard company benefits will apply on a pro-rata basis throughout the term of employment.

If you're a Business Analyst who enjoys untangling complex processes, driving digital transformation and helping organisations embrace smarter ways of working, we'd love to hear from you.

For further details contact: careers@nteractive.com

About us

We are Experience Architects with an ambition to cultivate client trust and brand value.

We are a people first agency where our passion and boundless collaboration combine to deliver excellence for our clients. We are commercially aware and drive value for our clients and Nteractive by seeking efficiencies and cost effectiveness without compromising the creative vision. We are forward thinking and constantly pushing ahead for ourselves and our clients.

We are specialists in the technology sector. We create incredible live brand experiences – the sort that really make a difference. Experiential marketing campaigns, product launches, conferences, incentive programmes, exhibitions, VIP experiences, store launches, hospitality programmes, digital campaigns, brand films, internal communications programmes and much more.

Our Commitment
We eagerly seek individuals who bring diversity of background, experience, and thought to create an engaging work environment, foster innovation and better understand and meet the needs of our users. We encourage people from underrepresented and/or marginalized backgrounds, including BIPOC, LatinX, LGBTQ+, women, and people with disabilities, to apply.

Nteractive

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