IT Technician – Projects & Escalation Support

A highly reputable IT services company is looking for an experienced IT Technician to join their growing technical team. This role is ideal for someone with an MSP background who enjoys a mix of hands-on project work, client site visits, and technical escalation support.

As an IT Technician, you will support clients with escalated IT issues while also delivering installations, upgrades, migrations, and onsite project work. You will play a key role in maintaining excellent customer service and ensuring clients receive reliable and professional IT support.

Key Responsibilities

Provide technical support and escalation assistance to the service desk team
Complete onsite client visits for installations, upgrades, and troubleshooting
Deliver IT projects including hardware deployments, migrations, and system upgrades
Support Microsoft 365, Windows Server/Desktop environments, networking, and VoIP systems
Maintain accurate documentation and ticket updates
Work independently and collaboratively within the technical team

Requirements

Minimum 2 years’ experience in a similar IT support role
MSP experience preferred
Strong troubleshooting and fault-finding skills
Good knowledge of Microsoft 365, Windows Server & Desktop OS
Understanding of WAN/LAN, VLANs, and VoIP systems
Excellent communication and customer service skills
Full UK Driving Licence required

Benefits

£30,000 – £35,000 DOE
24 days holiday + bank holidays (increasing with service)
Professional development and certification opportunities
Company pension, sick pay & eyecare vouchers
Exposure to a wide range of IT environments and projects

Pardoe Wray

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