Start your career with HybrIT Services!

Are you a lateral thinker with the ability to communicate and looking for a hands-on role where you can learn, develop and build an exciting career? You can apply these attributes with the correct attitude to a career in IT. You don’t need any technical knowledge to be successful as many people that are successful have learnt the technical aspects of the role as they have progressed through their career.

Based in Swan Valley, Northampton, close to the town centre and major bus routes, HybrIT Services is a fast-growing Systems Integrator and Managed Service Provider. We deliver high-quality IT solutions and support to customers across a wide range of industries, including financial services, the public sector, legal services and national retail.

We're looking for an enthusiastic IT Service Desk Apprentice to join our managed services team. This is an excellent opportunity to gain practical experience, develop your foundational technical skills and learn from experienced IT professionals while working towards your apprenticeship qualification.

You don't need to know anything about IT already. We're looking for someone with natural problem solving skills, a positive attitude, and the enthusiasm to learn. With the right attitude and commitment, you can build a fantastic foundation for your IT career, gain industry-standard certifications after your apprenticeship and watch your career fly.

About the role:

As an IT Service Desk Apprentice, you'll be part of the team providing frontline IT support to the HybrIT customer base.

You'll develop your technical and customer service skills while gaining experience across a variety of technologies and environments. Your day-to-day work will be varied, with opportunities to get involved in customer projects as well as supporting users with their everyday IT needs.

What you'll learn and do:

Provide frontline IT support, progressing towards supporting issues up to 2nd line
Help users resolve technical issues and provide a first-time fix wherever possible
Log and manage incidents and service requests using the company IT Service Management (ITSM) system
Provide support to customers by telephone, email and through customer portals
Develop your understanding and administration of Microsoft 365 (M365), operating systems and server-based applications
Build basic networking and systems administration skills
Deliver proactive preventative maintenance to customer systems such as system configuration and patching.
Learn how to communicate professionally with customers and provide excellent customer service
Assist with IT projects, including device builds, IT moves and installations
Gain hands-on experience with desktop installations, IT cabling and server/datacentre environments
Work alongside experienced IT professionals and develop your knowledge of new and emerging technologies

What we're looking for:

You don't need extensive IT experience. We're looking for someone who is curious, reliable and keen to learn.

You should have:

A general interest in IT, computers and technology
A positive attitude and willingness to learn
Good communication and customer service skills
The ability to work well as part of a team
Good problem-solving and analytical skills
Attention to detail
Good organisation and time-management skills
A positive approach to work and a strong work ethic
An interest in developing your skills as technology continues to evolve

Desirable skills:

It would be useful, but not essential, if you have:

Basic knowledge of Windows 11
Basic Microsoft Office skills
An understanding of computer hardware and components

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 35 hours per week. Travel to customer locations could be required as part of ongoing development

Fantastic benefits:

Day one benefits:

25 days' annual leave plus public holidays
Birthday leave
Amazing office environment
Social space
Free on-site gym
Company social events
Company clothing, including polo shirts and a jacket

Upon successful completion of your apprenticeship, you will be eligible to the following fantastic benefits:

Ongoing training and professional development
Annual leave increasing to 30 days based on tenure
Flexible hybrid working
Life assurance of 4x salary, up to £250,000
Comprehensive healthcare cover: Dental cover, eyecare cover, Employee Assistance Programme, including mental health support
Company pension scheme

Your future career – watch your career fly:

This apprenticeship is designed to give you a strong foundation for a long-term career in IT.

At HybrIT, we work with a wide range of modern technologies and deliver interesting projects for customers across multiple industries. During your apprenticeship and beyond, you'll have the opportunity to gain exposure to different areas of technology and develop a broad understanding of how they work together.

We want you to have time to understand the different technologies and discover what really interests you. As your knowledge and experience grow, you'll have the opportunity to explore different career paths and choose the area you'd like to specialise in.

Your future could take you in many different directions from Platform Services, Public Cloud, Networking, Security, Voice and Modern Workplace.

For the right candidate, there will also be opportunities to develop your technical skills, gain industry-standard certifications and progress into specialist technical or long term consultancy roles.

We're passionate about developing our people and helping them build a career that matches their interests and strengths. Start your journey with HybrIT, discover what you're good at, choose where you want to go and develop at your own pace!

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Ready to start your IT career?

If you're enthusiastic about technology, enjoy solving problems and want to learn from experienced IT professionals, we'd love to hear from you.

Apply now and take your first step towards an exciting career in IT with HybrIT Services.

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