Customer & IT Support Advisor

Full Time | Office Based (Solihull) | Must be able to drive

Are you confident with customers, great at building relationships and comfortable with technology?

We’re recruiting a Customer & IT Support Advisor to join an established software and technology business supporting the health, fitness and leisure sector.

This is not just an IT helpdesk role. You’ll build relationships with business owners, managers and their teams, becoming a trusted point of contact for technical support, advice and training.

What you’ll be doing

Building strong, long-term relationships with customers
Providing friendly, confident software and hardware support
Troubleshooting issues and taking ownership through to resolution
Explaining technical solutions clearly to non-technical customers
Delivering product support and training
Coordinating hardware installations with engineers
Working closely with internal customer service, development and commercial teams
Occasionally visiting customers across the UK and Ireland

What we’re looking for

Customer engagement and relationship-building skills are a must. You’ll be confident speaking with customers, able to build rapport quickly and genuinely enjoy helping people.

You’ll also have:

Previous customer service, account support or IT support experience
A confident and professional telephone manner
Strong communication and problem-solving skills
Good general IT knowledge, including Windows 10/11 and Microsoft Excel
A proactive attitude and the confidence to use your own initiative
The ability to stay organised and prioritise during busy periods
A genuine interest in technology and learning new systems

Knowledge of Raspberry Pi, Python, Windows Command Prompt or Linux would be a bonus, but isn’t essential.

This could be a great fit for someone from a customer service or account support background who is naturally tech-savvy, as well as someone already working in IT support who particularly enjoys the customer-facing side.

If you’re great with people, enjoy building customer relationships and love solving problems, we’d like to hear from you. Apply today.

Searchstone Ltd

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