Automotive Technical Support Specialists – Aftersales

Mission

We are looking for Automotive Technical Support Specialists – Automotive Aftersales to join our Technical Assistance team.

This role sits at the heart of vehicle problem resolution, supporting repairers and service partners

Focus on diagnosing and resolving technical incidents quickly, accurately, and cost-effectively

Act as the first line of expert technical support

Ensure customer vehicle issues are resolved:

Automotive Technical Support Specialist Key Responsibilities

Act as part of the Technical Assistance process, supporting repairers with vehicle technical incidents
Accurately understand, analyse, and identify vehicle problems
Verify that repairers have applied all recommended diagnostic and repair steps
Advise on corrective actions and provide technical solutions where known
Ensure full case traceability using PAMIR
Respect and monitor technical assistance SLAs and lead times
Manage an average workload of around 10 tickets per day, ensuring timely resolution
Communicate clearly and professionally with all stakeholders

Automotive Technical Support Specialist Profile

What You’ll Bring

Technical Experience

Behavioural Skills

What’s in it for me?

Segula Technologies

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