We are looking for a skilled and experienced IT professional to join our Support team as a Senior IT Support Engineer. This is a permanent, full-time position based at our London Moorgate campus.

Please note: this role operates on a shift pattern covering core service hours and requires flexibility. The working hours are 35 hours per week, Monday to Friday, covering 08:00 – 17:00. Shift patterns include:

08:00 – 16:00 Monday – Friday
09:00 – 17:00 Monday – Friday
08:00 – 16:00 at some weekends (this is paid as overtime or time in leu)

Flexibility is essential as the role will occasionally require evening and weekend cover, as well as emergency IT support cover when required. There will also be a requirement to support satellite campuses and occasional travel to other sites may be necessary.

As a Senior IT Support Engineer, you will play an active part in supporting staff and students by delivering a high-quality technical support service and collaborating with colleagues across the University.

As our Senior IT Support Engineer, you will:

Provide an efficient technical support service for all IT devices, ensuring software and equipment is fully functional and optimised for staff and students
Monitor, identify and escalate recurring IT issues and trends to support service improvement
Support and mentor other IT Support Engineers with escalations, training and documentation
Provide support across a wide range of hardware, software and AV equipment including PCs, smartboards, conferencing technology, printers and specialist assessment equipment
Support Active Directory, SCCM/Intune, Citrix, remote access technologies and endpoint management solutions
Maintain asset registers, complete IT equipment audits and manage stock levels of IT consumables and peripherals
Support card access systems and student/staff ID production
Deliver training and guidance to staff and students on new and existing technologies
Work collaboratively with campus teams and wider IT colleagues to ensure high levels of customer satisfaction

We are looking for people who are/have:

Considerable experience in a similar role
Excellent technical knowledge of Microsoft Windows 11 and Microsoft Office 365/2019
CompTIA A+, Microsoft certifications or equivalent experience
Recent experience supporting 2nd and 3rd line technical issues across a wide range of software and hardware
Experience supporting remote access technologies and device management solutions
Strong understanding of ITIL processes such as Incident, Problem and Change Management
Excellent customer service skills with experience working in a customer-focused environment
Strong troubleshooting, analytical and organisational skills

Why join us?

Along with a competitive salary of £42,350 you’ll enjoy:

A generous annual leave entitlement of 30 days plus bank holidays
Access to a wide range of staff and student discount platforms
Private Medical Scheme and Life Assurance
Contributory Pension Scheme
Season Ticket Loans and Student Discounts
Be part of a diverse and inclusive community

To view the full job description for this role click here

We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.

For more information, please contact talentacquisition@law.ac.uk

Please note: For this opportunity, you must be able to prove you have the right to work in the UK – if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.

Some posts within the University are subject to a DBS check - you will be notified of this during the application process.

The University of Law

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Senior IT Support Engineer