TJX Europe

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

The Engagement, Events & Culture Communications Manager will work within the Brand & Marketing function and play a critical role in the European Communications & Reputation team, whose purpose is to build engagement and trust with our corporate brand TJX Europe, and consumer brands TK Maxx and Homesense and is formed of three pillars:Workplace, Consumer and Corporate Reputation.

This is an exciting, dynamic, and varied management role focused on creating a positive context to promote and protect our reputation. The role will contribute to creating a proactive Reputation strategy which supports the goals and priorities of the business as well as protects and promotes our brands, ensuring strategies are insight-led and resonate with European audiences. This manager role should create and deliver engaging communications through internal and external channels, and continue to drive innovation in communication. An awareness of the evolving consumer, social, political, economic and communication technology landscape across Europe is important to continue to evolve our communications and keep them relevant.

The role will report into the Manager of Reputation & Comms - Associate.

What you'll do:

Create and own effective communication plans, including timelines, to support our Reputation strategy in pillar.
Create channel-specific, relevant, engaging and meaningful content (e.g. copy, business story-telling, film, animation, gif) to be deployed through internal and external channels (e.g. WorkJam, Thread, digital signage, Poppulo, social media) which drive trust and engagement.
Partner with our agencies to build their understanding of our stakeholders and requirements, enabling them to be an extension of the team and to create meaningful work which drives engagement and trust.
Manage the flow of communications; identify opportunities for collaboration and alignment of related messaging and negotiate on communications priorities and timing where necessary.
Collaborate with colleagues in corporate and consumer brand reputation to help manage reputation communications calendar, and ensure consistency of messaging, tone of voice and activation across internal and external channels.
Lead cross-functional groups of communicators across TJX Europe, to help activate comms plans and campaigns in line with agreed messaging and the annual calendar of European events.
Provide communication and reputation expertise to internal stakeholders to ensure strategic communications drafted by internal subject matter experts are consistent with overall communication strategy and tone, and consider respective market nuances.
Provide guidance to key internal communications partners to enable them to create content which reflects our brand guidelines and tone of voice.
Demonstrate expertise in your subject area, partnering with our Reputation agency to identify emerging trends and potential risks and create robust plans which anticipate and manage the impact on TJX Europe's reputation, whether by profiting from the trend, or mitigating the risk.
Provide expertise in the handling of matters of issue and crisis in your subject area, providing support to Country Communications Managers when handling media enquiries.
Regularly review external reactive statements related to your subject area and maintain the statement library.
Provide regular reports (e.g. Social listening, media stories) and updates (functional, industry) to inform and engage key stakeholders.
Lead and/or support on Reputation projects that could span all three Reputation areas, as requested.

What you'll bring:

Experience in either marketing or other relevant experience (Agency or Client side) - Omnichannel experience preferred but not essential
Experience of self-development, objective setting and performance management
Experience of working within a large retail business or matrix organizations (Preferable but not essential)
Proven ability to control and manage to tight deadlines
Flexible, able to find solutions in uncertain or unknow circumstances, comfortable working 'in the grey'
Highly numerate and confident with data
Experience in managing third party agencies to deliver results
Solid project management skills with the ability to influence stakeholders
Excellent communication skills, analytically strong, an inquiring mind and hands-on attitude
Strong understanding of the impact and development of digital interaction and Social Media channels
Strong influencing skills
Diplomacy and discretion, remains calm and clear thinker under pressure
Current knowledge and interest in wider European industry news and ability to identify and analyse key trends, issues, problems and solutions.
A strong people manager with a passion for team building and development
Works collaboratively and is able to build and maintain effective working relationships with a wide range of people both within the Reputation team and other teams across the business.
Ability to work in an energetic, fast paced environment on multiple projects/workstreams
Strong planning and organising skills, drives to meet deadlines, diligent budget management and planning - plan, achieve and evaluate results.

You must have the legal right to work in the country you are applying to.

As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address:
73 Clarendon Road

Location:
EUR Home Office Watford GB

TJX Europe

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Engagement, Events & Culture Communications Manager