Support Worker

Application Deadline: 16 October 2026

Department: Operations

Employment Type: Full Time

Location: Jankyns Place Accommodation Service

Reporting To: Christopher Cooper

Compensation: £24,968.26 per annum

Description

Together is a fantastic place to work - and not just because we’re one of the UK’s oldest and most respected mental health charities.

It’s because we place the people who use our services at the heart of everything we do, supporting and empowering them to take control of their lives and make a positive contribution to their communities.

We have an exciting opportunity to join our Supported Accommodation Service at Jankyns Place in Bury St Edmunds, Suffolk. In this role, you will work alongside people with complex needs, supporting them on their journey towards greater wellbeing and independence.

We are looking for an inspiring and compassionate individual who can take a creative and person-centred approach when working with people experiencing mental health challenges. Using your passion for empowering individuals with complex mental health and social care needs, you will support people to improve their quality of life and sustain their tenancies.

While experience is not essential, we offer excellent training opportunities and the chance to work in a dynamic and friendly environment, with competitive pay, career development opportunities, and a range of benefits.

Above all, we are seeking someone with a genuine passion for helping people take control of their own lives and a strong belief in recovery.

Salary: £24,968.26 per annum

Key Responsibilities

Establish and maintain relationships of trust with service users, to build engagement
Help service users to set, prioritise and achieve goals, managing their tenancies and move-ons
Work flexibly with service users in their homes and in the community
Carry out assessments and determine urgency of service user needs
Work with professionals from other agencies, and make onward referrals, linking service users into community opportunities
Carry out risk assessments, in order to keep service users safe and improve the quality of our support
Attend placement reviews
Work with service users on a 1:1 basis and in groups
Assist service users to; deal with financial issues and navigate the benefits and education systems; manage friendships and family relationships; manage their medication, in accordance with Together procedures
Accompany service users to appointments
Assist service users to undertake domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided)
Assist service users with personal care as and when required
Adhere to the Together policy on lone working
Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
Write clear word processed and handwritten reports (training provided) and records in English
Participate in mandatory and job-related courses and learning activities
Maintain professional boundaries in all aspects of work with service users

Skills, Knowledge & Expertise

Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
Minimum of GCSE or Level II qualification in English, or equivalent
Basic competence in the use of email and word processing software
Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
Able to work in partnership with services users and establish and maintain professional boundaries in working with service users
Able to establish and maintain a safe environment
Willing and able to undertake domestic tasks with, and for, service users as necessary
Demonstrate problem-solving skills relating to welfare benefits, education and relationships
Open to - and willing to participate in - formal and informal job-related learning
Willing and able to collaborate with colleagues and other organisations
Able to use email and computerised systems for service user records and reports
Able to travel; have access to car/public transport
Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice

Desirable

Lived experience of mental distress
NVQ Level II in Health and Social Care, or equivalent

Support Worker

Description

Key Responsibilities

Skills, Knowledge & Expertise

Our Benefits

Together for Mental Wellbeing

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Support Worker