We are looking for a hands-on, motivated IT Manager who will take full ownership of IT operations and support in our three sites (Llangadog, Pencader, Longridge). This is a broad and impactful role in which you will enjoy broad autonomy, being the sole responsible person for local IT.

You will manage daily IT operations, coordinate with external IT and OT partners, and contribute to both local and group-wide initiatives. This role requires a strong technical background, a problem-solving mindset, and the ability to bridge IT and OT environments.

Key Responsibilities

IT Operations & Infrastructure
- Lead infrastructure lifecycle projects
- Ensure system availability, performance, and security for business operations.
- Implement and monitor cybersecurity measures in alignment with group standards.
- Oversee data backups, disaster recovery, and business continuity processes.
- Administer user accounts, permissions, and licensing.
- Create and maintain a proper network topology, with secure segmentation and segregation.
Vendor & Partner Management
- Act as the primary point of contact for external IT service providers.
- Coordinate service contracts, monitor SLA performance, and escalate issues when necessary.
- Support project implementation with both local and global IT/OT stakeholders.
Governance & Reporting
- Report directly to the local CFO for site-level activities and budgets.
- Align with the Group IT Manager on global initiatives, standards, and strategy.
- Ensure local compliance with global IT policies.

Qualifications & Experience

Education & Background
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
- 3–5 years of experience in IT system engineering, IT administration, or IT management.
Technical Skills
- Strong hands-on knowledge of Windows Server, Active Directory, Microsoft 365, virtualization (Hyper-V/VMware).
- Solid networking expertise: LAN, WAN, VPN, Wi-Fi, firewalls, switches, routing.
- Familiarity with cybersecurity best practices in at least one context (IT and/or OT).
- Experience with backup and disaster recovery solutions.
- Comfortable and experienced with renewing and refreshing IT hardware in a live environment.
- Understanding of OT environments (PLC, MES, SCADA, shop floor systems) is a strong plus.
Soft Skills
- Strong ownership mentality – able to work independently as the sole IT resource on site.
- Excellent problem-solving and troubleshooting skills.
- Effective communicator, capable of working with production teams, management, and global IT.
- Flexibility and willingness to "roll up the sleeves" to get the job done.
- Fluent in English.
- Willing to travel to Pencader and Longridge if needed.

United Petfood Group

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