Opportunity Overview

We are seeking a proactive and skilled IT Technician (Grade 6) to support the delivery of high-quality technical services across the university.

IT Technicians diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems, and their responsibilities include installing and configuring computer hardware and software and being a primary point of contact for IT support.

This hands-on role is ideal for someone with a strong background in end-user support, hardware/software troubleshooting, and AV/IT equipment maintenance. The successful candidate will work closely with academic and professional staff to ensure smooth operation of IT services in teaching, learning, and administrative environments. If you're a problem-solver with excellent communication skills and a passion for technology in higher education, we’d love to hear from you.

Please note that this opportunity may close early if a high volume of applications is received before the closing date.

Key Responsibilities

Delivery of hardware and software services (including audio visual) to the University; face to face, over the phone or remotely
Perform an initial assessment of all incidents using scripts, knowledge base, taught knowledge, and best practice; this may lead to a first attempt at incident resolution and/ or referral to 2nd and 3rd line support within DIT
Undertaking IT diagnostics and problem solving and work and using case management tools to store, update and track info on cases
Resolve IT based incidents and fulfil IT based service requests following documented case management processes and knowledge articles
Reassure and set customer expectations by tracking cases and keeping the customer informed on progress
Identifies and delivers continual service improvement initiatives
Proactively participate in furthering your professional development

About Digital Services

Digital Services (DS) refer to the application of business and technical expertise to enable the creation, management, and optimization of or access to information and business processes. This function is the first point of contact for end user issues and is supported by Digital IT Service Desk, Technical Services and Operations Management.

The Digital IT Service is a 24/7 operation and there may be a requirement to work out of hours, when required to ensure high service availability and completion of planned changes.

What's in it for you?

Competitive salary - and excellent pension scheme
An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
Flexible working - we support a culture of flexible and agile working to help you find the right balance
Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential
Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students' lives
The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts

Job Description

Join us here in Salford and be part of one of the UK’s fastest growing universities. At Salford, you’ll find a career that works for you, with flexible working, great benefits, generous annual leave and continuous professional development.

All our people are important to us, and we have services dedicated to your mental and physical wellbeing from an Employee Assistance Programme to discounted gym membership. All of this on either our Peel Park campus or our MediaCity campus, at the heart of a world-renowned digital and media hub.

We value diversity — in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives. We have a commitment to be Net Zero by 2038 and embed sustainability in all aspects of university life.

And, most importantly, we offer you a rewarding career. A career where everything you do will make a difference – to the students, our local community and the world around you.

At the University of Salford you’ll join a place to be inspired, connect and thrive. Find out more about a career that works for you at www.salford.ac.uk/jobs.

University of Salford

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