To be the first point of contact for our colleagues and maintaining a healthy user experience for them.
Location:London, Central/East
Hours:Monday-Friday 8.30am-5.30pm
Salary:£28k to £30k depending on experience
Role:10% office based and 90% field based
Responsibilities:
- Installation and replacement of computer and networking equipment.
- Configuration of Windows computer.
- Coordinate the job queue with the IT Helpdesk Team Leader.
- Responsible for the correct registration and classification of incidents and to undertake an immediate effort in order to restore a failed IT service as quickly as possible.
- Take ownership of jobs until completion or escalates where appropriate.
- Work across the London region and be disciplined enough to work independently.
Desirable Experience and Skills:
- UK Driving License.
- Experience supporting a large number of small remote offices and 500+ users.
- Excellent communication and task management skills.
- Troubleshooting of Windows 10/11.
- Understanding of Networking principles.
- Troubleshooting of printers / phone systems.
What We Offer:
- Progression: Fast-track growth within the property industry, with clear development pathways.
- Comprehensive Training: From apprenticeship to industry qualifications, we’ll support your development every step of the way.
- Holiday: Enjoy a generous allowance starting at 25 days annually, plus a birthday day off to celebrate.
- Supportive Environment: Wellbeing programs, team social events, and a fun, dynamic workplace.
- Additional Perks: Pension contribution, beauty and fitness discounts, season ticket loan, cycle-to-work scheme, and enhanced maternity/paternity leave.
- Give Back: Paid day off to volunteer at a charity of your choice.
