The Position:
The IT Support Engineer will be responsible for providing a broad range of technical support and expertise to resolve IT issues across the Williams estate. This role involves troubleshooting, problem resolution, and proactive maintenance across a range of IT systems and infrastructure within both office space and remotely.
The ideal candidate will have practical experience of supporting end users, managing Windows and MacOS endpoints
and a broad range of IT infrastructure.
Responsibilities:
Desktop Support: Provide end-user support for hardware, software, and peripheral devices. Troubleshoot and resolve technical issues related to desktops, laptops and mobile devices. Install, configure, and maintain desktop operating systems and software applications.
Audio Visual: Ownership of AV space and managing AV for events.
System Administration: Administer and support M365, manage user account lifecycle, maintain groups and distribution lists.
Printer Support: Configure, maintain, and troubleshoot printers, plotters, and other peripherals across departments. Liaise with external vendors for hardware repair or replacement as needed.
Asset Management: Maintain accurate records of IT assets, including tracking hardware lifecycle, software licensing, and inventory audits. Assist in the decommissioning and secure disposal of outdated equipment.
Hardware and Software Procurement: Assist in the procurement of IT hardware and software in line with organization standards. Work with vendors to ensure timely delivery and proper installation of IT equipment.
Project Support: Contribute to IT projects such as office moves and system upgrades. Provide technical input and assist with rollout activities during project implementation.
IT Security: Collaborate with the IT security team to implement and maintain security policies and procedures.
User Training: Provide training and support to end-users on IT-related topics. Develop and distribute instructional materials to assist users in utilizing IT resources effectively.
Documentation & Collaboration: Document configurations, procedures, and best practices. Share knowledge and experience to upskill the wider team and business. Stay up to date on emerging technology trends and promote the use of technology throughout the business. Collaborate with other IT teams to find solutions for recurring issues.
Requirements
- Proven experience in a similar IT support role.
- Strong knowledge of desktop operating systems, software applications, and hardware components.
- Experience working with Active Directory, EntraID and M365
- Excellent problem-solving and communication skills.
- Ability to work independently and collaboratively in a team-oriented environment.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
- A degree in Computer Science (or Equivalent) is desirable but not essential
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
Benefits & Perks
Comprehensive Health Coverage: Private medical and dental insurance through Bupa UK
Extra Support: Access to a Health Cash Scheme for everyday healthcare needs
Pension Scheme: A generous 9% non-contributory pension scheme
Various wellbeing and lifestyle benefits: Such as gym memberships through Gymflex & Wellhub, discounts, backup care, fertility and family planning benefits and more
Various Loan Schemes: Cycle to Work, Cycle Scheme, Technology Loans, Season Ticket Loans and more.
Risk Benefits: Life Assurance & Income Protection
Annual Leave & Holidays: 27 days of holiday plus all UK bank holidays.
