Job Title: Operations Analyst – Prime Brokerage Securities Middle Office
Location: Glasgow (Hybrid working – 2 days per week in the office on Mondays and Wednesdays)
Contract Duration: 6 months
About the Role: We are seeking a dedicated and client-centric Operations Analyst to join our Prime Brokerage Securities Middle Office. In this position, you will be taking on a highly client-facing role where you will manage your own specific subset of high-paying clients. You will need to bring a strong stewardship mentality, constantly looking for ways to improve everyday processes and deliver exceptional value.
Key Responsibilities:
Client Management: Act as the primary face to your subset of clients, handling query management and exception/escalation management while making every client feel like they are the number one priority.
Communication: Utilize excellent communication skills, particularly over the telephone, to seamlessly handle multiple queries simultaneously.
Risk & Prioritization: Apply strong risk awareness and prioritization skills to ensure trades are settled and SLAs are met in a timely manner, knowing exactly when and why to escalate unsettled trades.
Process Improvement: Review end-to-end client processes to identify and implement efficiencies. You will collaborate closely with tech teams and clients to close gaps, conduct root cause analysis, and remediate issues.
Independent Work: Work autonomously while understanding the appropriate channels for escalation.
Key Requirements & Experience:
A working background in Middle Office, trade processing, or securities.
Prime Brokerage domain knowledge is highly beneficial.
Candidates with a strong Client Services background—especially dealing with Financial Institution (FI) clients in a client-facing role—will also be strongly considered.
About Barclays
Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.
Values
Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
Diversity
Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.
Hybrid Working
Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances
Your Benefits
As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
