Description
IMMEDIATE START AVAILABLE - 3 MONTH TEMPORARY CONTRACT
ABOUT US
G&H is a world leader in optical designing, testing and manufacturing. As experts in the technology of light, G&H works with customers to provide optical systems, assemblies, and components for demanding applications.
Headquartered in Ilminster Somerset, UK with primary operations in the USA and Europe, G&H is recognised for the breadth of our acousto-optic, electro-optic, crystal-optic, fibre optic, and precision optic products. G&H is recognized as the preferred source for OEMs in the life sciences, industrial, and aerospace and defence industries, with a history of quality and excellence that dates back over seventy-five years.
Our success is built on innovation, precision, and the talent of our people. We are committed to developing capability at every stage of a career, from apprenticeships and graduate pathways through to leadership development.
ROLE
The Production Control & Dispatch Administrator plays a pivotal role at the heart of our operations, supporting both the Production Planning and Dispatch functions to ensure products move smoothly from factory floor to customers worldwide. Split across two dynamic departments, this role provides essential administrative coordination that keeps production flowing efficiently and customer orders fulfilled on time.
In Dispatch, you’ll manage the end-to-end administration of global shipments: from preparing customs documentation and arranging couriers to issuing invoices, despatch notes, and tracking details. You’ll be a key point of contact for customer shipment enquiries, ensuring every interaction reflects our commitment to service excellence.
Within Production Planning, you’ll work closely with the planning team to issue, update, and release manufacturing documentation that supports daily output targets. Your accuracy and organisation will directly contribute to production throughput and on-time delivery performance.
This role is ideal for someone who thrives in a fast-paced environment, enjoys variety in their day, and takes pride in precision, communication, and smooth operational flow. You’ll embody our values: Customer Focus, Integrity, Action, Unity, and Precision, while building strong working relationships across the business and ensuring our products reach customers reliably and efficiently.
MANDATORY RESPONSIBILITIES
- Adherence to all Company policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality
- Working positively to develop and foster good working relationships with colleagues and contracted personnel to maintain a culture of mutual respect and dignity
RESPONSIBILITIES
- Work closely with Stores and Production Planning to ensure product is shipped to Customers
- Raise any Customs related documentation for overseas shipments as required
- Arranging couriers to collect goods for shipment
- Raise invoices, despatch notes/tracking and email to Customers
- Dealing with Customer shipment enquiries
- Raise print and release job cards that include new work orders, up issue of current orders, rework and part batching to support production throughput
PERFORMANCE MEASURES
On-time delivery in full (OTIF)
PERSONAL ATTRIBUTES
- A safety-conscious approach to work
- Experience of working within a customer facing environment
- Able to plan and organise workload
- Flexible approach to working to meet deadlines
- Attention to detail
- Methodical approach
QUALIFICATIONS, SKILLS AND ABILITIES
- GCSE English and Maths to a minimum of Grade C or equivalent
- Experience gained in a similar role
- Good knowledge of Microsoft Office applications
- Experience of using an ERP system (Syspro or equivalent)
- Knowledge of Materials Requirements Planning (MRP) desirable but not essential
- Experience of dealing with customers and/or external stakeholders
BENEFITS
- Competitive salary
- 25 days holiday plus bank holidays
- Site bonus scheme
- Company pension (6% contribution)
- Health Cash Plan
- £500 referral bonus for successful employee referrals (T&Cs apply)
Notes: This job description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this job description does not describe any individual role holder. In addition to the contents of this job description, employees are expected to undertake any and all other reasonable and related tasks allocated by their line manager.
The Company is committed to providing equal employment opportunities for all employees and applicants for employment. The Company does not discriminate in employment opportunity or practices on the grounds of gender, race, religion or belief, age, disability, sexual orientation, gender identity, protected veteran status, or any other characteristic protected by national laws under which the Company operates.
Potential candidates should be aware that many of the employment roles at Gooch & Housego are subject to government security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities that you may have previously held and your place of birth, could restrict the roles you are eligible to perform within the organisation.
All UK applicants must, as a minimum, be able to successfully complete security vetting to the UK government’s Baseline Personnel Security Standard, which includes a criminal record check being performed. Many roles may also require higher levels of security vetting to be completed, where applicants must typically have been continuously resident within the UK for the past five to ten years.
