Job Title: Apprentice Retail Team Member

Salary: £11.80

Location: Newcastle, England, NE1 4LP

Reporting to: Retail General Manager

Hours/working pattern: 37.5 Hours per week

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for major High Street brands we work with contracted to 37.5 hours per week across a 7 day operation.

We're recruiting for an Apprentice Retail Team Member who will be the face of our business, delivering exceptional customer service to help the smooth running of operations for our One Retail Brands such as Costa, Greggs, M&S and Starbucks. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people.

As an Apprentice Retail Team Member, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

You do not need to have any experience to apply for this vacancy as full training will be provided as part of the Apprenticeship!

On completion of the Apprenticeship you will achieve the L2 Retail Team Member and become a qualified Retail Team Member with the opportunity to progress onto a further Apprenticeship/Development Programmes to support your skills development.

Please note successful candidates will be required to pass a DBS Check and must be aged 18+ due to contractual requirements.

Your key responsibilities will include:

1. Undertake daily procedures such as setting up and clearing displays, switching equipment on or off to start to end a shift, ensuring the working environment meets business and legal requirements

2. Process sales, exchanges, and refunds in line with business policy, offer information and identify customer requirements

3. Provide product and service information in compliance with business and legal requirements

4. Respond to an support with enquiries and complaints, resolving where possible, reporting outcomes, or escalating where required

5. Contribute to the health and safety of colleagues, customers and the working environment by removing hazards and reporting incidents

6. Maintain stock availability, reporting any price discrepancies and support the fulfilment of purchases using the appropriate systems and procedures

7. Contribute to promotional activities to support the success of the business such as changing promotions, displays, seasonality and product launch activities

8. Use IT, technology and digital solutions to assist with customer enquiries, purchasing activities and processing sales

9. Contribute to team development activities, and business objectives

10. Contribute to reducing waste and improving sustainability in line with business objectives

11. Contribute to minimising stock loss by following business procedures

Our ideal Retail Assistant will:

Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
Take initiative and make decisions that are right for our customers
Be an excellent team player with great communication skills
Have a desire to succeed in your role
Possess the ability to work under pressure
Demonstrate great timekeeping and reliability

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Regular emails filled with the best discounts and savings available
Receive cash rewards every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families
Contributory pension scheme

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

This Apprentice vacancy is based within our One Retail Sector, at One Retail, our dedicated retail services are designed to create inviting spaces that cater to the diverse needs of patients, visitors, and clinicians alike, fostering an environment where individuals can truly rest and recharge.

We welcome everyone, from busy professionals grabbing a quick bite to eat, to patients seeking a break from the hospital environment, to visitors choosing not to cook alone at home. Dedicated to providing diverse food and drink retail solutions to hospitals and healthcare facilities across the UK. Our extensive portfolio features some of the UK's most beloved high-street food and beverage brands.

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Apprentice Retail Team Member - Newcastle