Astroscale UK are seeking a passionate, enthusiastic and multi-disciplined IT Support Engineer to support our IT team on a Fixed Term Contract for approximately 3 months. We are looking for someone who is prepared to roll up their sleeves, get through the support workload and provide an excellent level of service to the Astroscale teams.  This person will also be innovative and creative and can bring new ideas to increase the efficiency and effectiveness of the service we provide. 

This role will be primarily based around the helpdesk ticketing system to keep track of requests and incidents, escalating to senior members when necessary – you won’t be resetting passwords all day and the work is varied. There will be project work and activities outside of the daily ticket grind to keep you motivated and learning. We leverage cloud platforms from AWS and Azure so you will have the opportunity to work with all these systems to some extent.  

Responsibilities 

Triaging requests and providing 1st and 2nd line support to a growing user base covering Microsoft O365, AWS and other Astroscale systems, escalating 3rd line to Senior Engineers. 
Setting up new, and managing existing, user accounts and access rights utilising Autopilot builds 
Installing updates and patches, managing software systems and being proactive 
Configuring laptop builds and making recommendations for improvements 
Diagnosing and fixing network problems 
Intune app packaging for networks
Netwrix auditor configuration and management
Maintaining inventory systems 
Managing data backups across our estate 
Working with the global IT team to optimise support processes 
Developing training materials for Astroscale users 
Occasional need to support Astroscale through on-call shifts may be required 
Creating and maintaining systems documentation across the Astroscale estate

Essential Skills

Great at supporting Microsoft Windows 11 
Microsoft 365 administration – 2+ years’ experience, including Entra ID, Intune, Exchange, Teams, and SharePoint administration 
Laptop automation & configuration 
Customer service focussed 
Fantastic written & verbal communication and interpersonal skills 
Proven work experience as an IT Support Engineer 
Good attention to detail and adherence to standard processes and procedures 
Ability to think critically and diagnose software and hardware issues 
Ability to manage your workload, effective in prioritising multiple requests

Desirable skills 

Experience with Intune MDM 
Experience with Microsoft Azure 
Experience with scripting languages such PowerShell 
MacOS management 
Experience with managing Meraki infrastructure 
An interest in cyber security 
Ability to use network diagnosis tools found in Windows/MacOS/Linux 
CompTIA or Microsoft certifications 
Familiarity with working in an ITIL environment

Benefits

Competitive base salary
Opportunity to work with a highly talented, diverse & dynamic international team with cutting edge technology
Flexible working around core hours in a friendly and supportive environment
Optional 9/75 working pattern
Hybrid working available (dependent on individual role requirements)
25 days holiday (increasing yearly up to a maximum of 28 days) + 8 days Bank Holiday
Life insurance and long-term sick pay
Private healthcare (taxable benefit)
State of the art office and cleanroom facility
Regular social events

Location

Astroscale UK (Harwell).

About Astroscale

Founded in 2013, Astroscale is the global leader in on-orbit servicing, dedicated to the secure and sustainable development of space for the benefit of future generations. We provide trusted and value-added solutions for government and commercial clients from their geography of choice, to drive the long-term, circular space economy. Astroscale is also collaborating with government and commercial stakeholders to develop norms, regulations, and incentives that promote the sustainable growth of space.

Since our first successful launch in March 2021, Astroscale has proven rendezvous and proximity operations technologies in orbit during the ELSA-d and ADRAS-J missions, establishing the company as a leader in on-orbit servicing. Astroscale spacecraft have been selected for pioneering missions with JAXA, the U.S. Space Force, the European Space Agency, the UK Space Agency, and Eutelsat OneWeb. As more satellite operators adopt on-orbit servicing to routinely inspect, service and remove, the potential of a circular space economy — and a future of no waste in space — is being unlocked.

At Astroscale we pride ourselves on our inclusive culture. Our essential criteria are based solely on the requirements necessary to perform the role. If any criteria could present a barrier, we are open to discussing reasonable adjustments and are committed to ensuring an inclusive recruitment process. Astroscale is also open to supporting job share arrangements, to further our flexible working offering.

Note to recruitment agencies: Astroscale operates a preferred Supplier List, and we do not accept unsolicited agency approaches. Please do not forward candidate CVs or details in response to this advert, or to any Astroscale employee.

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