Job Title: IT Support

Location: Gateshead, Tyne and Wear

Contract Type: Permanent / Full Time

Salary: £27,000 - £28,000 per annum, depending on experience

Are you an approachable, solutions‑focused IT Support professional looking for your next opportunity? We’re recruiting for an IT Support role where you’ll be the first point of contact for day‑to‑day technology issues, playing a vital role in keeping systems, users and operations running smoothly. This IT Support position offers variety, responsibility and the chance to develop your skills within a structured IT environment.

About the Company

With a phenomenal global reach, this Company is passionate about employee satisfaction and encourages personal development at all levels.

Company benefits include;

Excellent holiday allowance (up to 39 days)
A great pension scheme
Better health at work initiatives
Subsidised canteen
Private medical insurance

The Role

As IT Support, you’ll deliver first‑line support through a service desk function, responding to hardware, software and user access queries.

Key duties include:

User Account Management
Software installation and updates
Incident logging and escalation
Basic hardware coordination
Maintaining accurate IT asset records.
Supporting continuous improvement, documentation and compliance with security and data protection standards.

About You

To succeed in this IT Support role, you’ll bring:

Experience in a first‑line or similar IT Support environment
Solid troubleshooting and problem‑solving skills
Strong communication and a customer‑focused approach
Ability to manage priorities and work independently as part of a team

We’re committed to promoting inclusive opportunities. If you’re excited about this IT Support role but don’t meet every single requirement, we still encourage you to apply — your unique perspective could be exactly what they’re looking for.

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