Spectrum IT Recruitment is supporting a fast-growing technology business in their search for an IT Support Engineer to join a highly collaborative internal technology team.

Hybrid remote - 2 days per week on site

This is an excellent opportunity for someone who wants to move beyond traditional IT support and play a key role in improving operational efficiency, automation, and the overall employee technology experience across the business.

You'll work closely with teams across Engineering, Information Security, HR and Finance, helping to deliver a modern, scalable and highly reliable IT environment. The role would suit someone who enjoys solving problems properly, automating repetitive processes, and taking ownership of technical improvements from concept through to delivery.

Key Responsibilities

Automation & Process Improvement

Identify opportunities to automate manual IT processes and operational tasks
Develop and maintain scripts using PowerShell, Python or similar technologies
Produce and maintain technical documentation, SOPs and user guides
Continuously improve workflows and operational efficiency

Endpoint & Infrastructure Support

Provide 1st / 2nd line support to internal users both remotely and onsite
Manage and resolve support tickets within agreed SLAs
Configure and maintain laptops, desktops, mobile devices, printers and AV equipment
Support Windows and macOS environments including patching, upgrades and software deployment
Monitor endpoint compliance, system stability and backup integrity

Identity & Access Management

Manage joiners, movers and leavers processes across IT systems and hardware
Administer user accounts, permissions and group memberships within identity platforms
Support MFA enrolment and access governance processes
Deliver IT onboarding and induction sessions for new employees
Maintain accurate asset management records

Microsoft 365 & SaaS Administration

Support and administer Microsoft 365 services including Teams, SharePoint, OneDrive and Exchange
Assist with SaaS platform administration and integrations
Support identity providers, SSO and access management tooling

Incident & Project Support

Assist with incident response, troubleshooting and root cause analysis
Work collaboratively across internal teams and third-party suppliers
Support IT projects and contribute towards successful delivery timelines
Escalate high-impact or business-critical risks proactively

Skills & Experience Required

Essential

1-3 years' experience within IT Support or IT Operations
Strong Windows and macOS administration experience
Experience supporting Microsoft 365 environments
Knowledge of endpoint management platforms such as Intune or Jamf
Good understanding of networking fundamentals including TCP/IP, DNS, DHCP and Wi-Fi
Experience managing user lifecycle processes within an identity platform
Strong troubleshooting and problem-solving skills
Excellent communication and organisational skills

Desirable

PowerShell or Python scripting experience
Experience with ITSM platforms such as Jira Service Management, ServiceNow or Freshservice
Understanding of SSO, MFA and RBAC principles
Exposure to Azure and/or AWS environments
Relevant certifications including CompTIA A+, MD-102 or AZ-900
Experience supporting Apple hardware in enterprise environments
Understanding of security best practice, patching and compliance processes

Benefits

Hybrid working environment
Modern office and collaborative culture
Ongoing training and development opportunities
Exposure to modern cloud and SaaS technologies
Opportunity to influence and improve IT operations at scale

This is a fantastic opportunity for an ambitious IT professional looking to take ownership, broaden their technical exposure and join a business where technology is seen as a key enabler for growth.

Please get in touch for more information.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

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IT Support Engineer

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