What's the role?

The IT Business Partner is responsible for IT business partnering and IT supplier governance. The role connects IT and the business, building strong relationships with leaders and teams to understand priorities, shape demand, and ensure technology investment deliver measurable value.

Reporting to the Group Technology Change and Governance Manager, you will support the development of a high-performing portfolio of technology suppliers and strategic partners by strengthening governance for supplier management, performance oversight and relationship development. In addition, the role contributes to IT category management and the identification of efficiencies.

Key focus areas include:

-Ensuring strategic alignment between business needs and IT Strategy, roadmaps and BRUSH long term goals
-Translating business needs into clear technology requirements
-Collaborating with the business to develop technology roadmaps and improve visibility of demand
-Increasing the visibility of supplier and IT category metrics, to inform strategic direction and support continuous improvement

This is a key cross-functional role that promotes standardisation, governance, service improvement and operational stability, helping the organisation improve efficiency, manage risk, and achieve its strategic objectives.

Key Responsibilities:

Business Partnership & Stakeholder Engagement

Build trusted relationships with business leaders and key stakeholders to understand business priorities, operational challenges, and opportunities for technology-enabled improvement
Act as the primary interface between business functions and IT, translating business demand into clear requirements and priorities
Ensure alignment between business needs and IT strategy, roadmaps and BRUSH long term strategic goals

Planning, Demand & Prioritisation

Support the development of technology roadmaps and investment proposals
Collaborate with the business to create project initiation briefs aligned to business strategy
Lead the presentation of project initiation briefs at Technology Review Board
Identify, assess, and prioritise opportunities for process improvement, digital enablement, and service enhancement
Promote effective governance by ensuring technology demand, delivery decisions, risks, and benefits are documented and reviewed appropriately

Maintain awareness of emerging technologies and market developments to advise the business on practical, value-driven opportunities

Supplier Governance Management

Oversee the IT supplier governance framework, ensuring regular service reviews, performance reporting, risk management, and action tracking are in place across the supplier portfolio
Support the team with supplier and partner engagement where required, ensuring third-party services and solutions meet business and contractual expectations

Support the creation of partnership plans with critical suppliers to improve performance, unlock innovation, and identify opportunities for added business value

Supplier Performance, Value & Continuous Improvement

Monitor supplier performance against KPIs, SLAs, contractual measures, and business outcomes
Support the team in driving improvement plans where performance falls below expectation
Work with stakeholders to assess supplier value, service quality, cost effectiveness, and fit with strategic direction
In collaboration with the procurement team, oversee IT category management. Support service improvement initiatives and drive category efficiencies
Maintain awareness of supplier markets, emerging technologies, and industry trends to inform sourcing decisions and strategic partnerships.

What are we looking for:

Degree-level qualification or equivalent relevant professional experience in information technology, business, or a related discipline
Relevant certification in business analysis, project/change management, service management, or business relationship management is desirable
Strategic thinking - connect vision to technical requirements is essential
Problem solving and critical thinking is essential
Excellent communication, influencing and negotiation skills is essential
Build strong relationships, develop rapport – Internal and external stakeholders at all levels is essential
Documentation and presentation of information, tailored to audience
Ability to translate business objectives into clear technology requirements and articulate technical concepts to non-technical audiences

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IT Business Partner

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