Overview

The IT Consultant at Roadmap IT Ltd will take full ownership of managing and maintaining our clients’ IT systems and processes, acting as their IT Manager. This is a hands-on, customer-facing role where you will oversee IT strategy, security, and operational continuity, ensuring all systems are reliable, secure, and aligned with business needs.

Key Responsibilities

IT Policies – Develop and maintain IT policies across client environments, ensuring IT systems reflect the IT policies.
IT Budget – Oversee and plan budgeting for IT systems, hardware, software, and projects
Onboarding & Offboarding – Manage end-to-end onboarding and offboarding processes, ensuring secure and efficient setup or removal of access and devices.
Hardware Lifecycle Review – Monitor and manage the lifecycle of client hardware, from procurement to replacement and decommissioning.
Business Continuity Plan – Maintain and test business continuity and disaster recovery plans to ensure minimal operational disruption.
Access Control Review – Regularly review and manage access rights to ensure security and compliance.
Gap Analysis – Identify gaps in IT systems, processes, and security measures, providing actionable recommendations for improvement.
Cyber Security Awareness Training – Plan and deliver cybersecurity training to client teams to strengthen security culture and reduce risk.
Site Visit Logs – Document all client activity, site visits, and work performed to maintain accurate records
Technical Documentation – Ensure that all technical documentation is comprehensive, accurate, and up to date.

Client-Facing Responsibilities

Act as the client’s IT Manager, providing technical leadership and proactive development.
Ensure client data is protected, backed up, and compliant with relevant security standards (These vary but could include Cyber Essentials+, ISO27001, SOC2).
Maintain and update documentation, technical procedures, and system knowledge.
Coordinate with third-party vendors and other technical suppliers.
Undertake IT projects, upgrades, and new system installations with appropriate planning, rollback procedures, and approval.
Provide training, support, and guidance to client teams, ensuring prompt resolution of issues.

Requirements

Excellent problem-solving, organisational, and communication skills.
Proven experience in IT management or consulting
Strong knowledge of IT systems, hardware, software, and security best practices.
Experience managing budgets, vendors, and IT projects.
Comfortable working in client-facing roles and managing multiple client environments.
Familiarity with compliance frameworks such as ISO27001, SOC2, or Cyber Essentials+ is desirable.

Technical Expertise

Apple-centric environments (Apple Business, macOS, iOS, JumpCloud, Kandji).
Windows & Server/Active Directory, Linux, Microsoft 365, Google Workspace.
Networking, cloud platforms (Azure, Google Cloud), and storage solutions.
Knowledge of IT security principles, access control, and business continuity systems.

Additional Information

Travel to client sites (primarily London-based) will be required. Occasional national or international travel may be necessary.
Out-of-pocket expenses for travel outside London will be reimbursed.
The role offers opportunities to work on IT strategy, system optimisation, and proactive development of client IT environments.

Roadmap IT

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