Job title: Group Operations Manager – Social Care
Location: Slough (hybrid) — oversight across group sites in the South East
Salary: £50,000 - £61,000 per annum (dependent on experience)
Hours: Full time (core office hours Monday–Friday; flexible and rota duties for on-call/incident response) Benefits: 28 days holiday (incl. bank holidays), pension, paid DBS, training & leadership development, mileage allowance / car allowance, free on-site parking (some sites), career progression across the group.
Contract: The role is offered on a 12-month contract, with the possibility of extension or permanent employment subject to performance and business need.
About us
We are a family of five social-care companies delivering person-centred residential and domiciliary support. Our mission is to improve quality of life for vulnerable adults by combining compassionate care with robust operational standards. We’re recruiting a Group Operations Manager to lead and coordinate operational excellence across the group and help shape growth and improvement.
The role
Reporting to the owners/CEO, you will take strategic and operational responsibility across all five companies. You will lead a small senior leadership team, ensure consistent quality and compliance, and drive performance, efficiency and positive outcomes for people we support.
Key responsibilities
- Operational leadership across the group: manage day-to-day operations and ensure consistent standards across all sites.
- People leadership: recruit, develop and retain compassionate, skilled staff; coach and support managers to build high-performing teams.
- Quality & compliance: oversee CQC/regulatory readiness, audits, incident management, safeguarding and continuous improvement.
- Service performance: set, monitor and report KPIs; use data to improve productivity, quality and service user outcomes.
- Finance & planning: lead operational budgets, forecasts and monthly reporting; support annual planning and business cases.
- Policy & systems: ensure policies, procedures and governance are implemented consistently across the group.
- Stakeholder engagement: represent the group to families, commissioners, partners and regulators; keep owners informed with clear, timely reporting.
- On-call leadership: participate in a senior rota for out-of-hours incidents (supported by duty teams).
Who we’re looking for
- Proven operational manager with experience of running services in regulated environments (social care experience preferred).
- Experience leading multiple teams or sites / multi-service management.
- Strong people-management skills: recruitment, performance management, coaching.
- Commercial awareness and experience with budgets, forecasting and performance reporting.
- Confident with quality frameworks, regulatory compliance and safeguarding.
- Excellent communicator and relationship-builder.
- Calm, decisive in a crisis and able to balance compassion with robust governance.
- Full driving licence and access to a vehicle.
Personal attributes
Compassionate, resilient, pragmatic and outcomes-focused. You will value person-centred care and be motivated to raise standards across multiple services.
How to apply
To apply, please send your CV and a short cover letter (no more than one page) outlining your relevant experience and why you’re interested in this role [email address]. Applications will be reviewed on receipt and shortlisted candidates will be contacted for a first interview.
We are committed to equality of opportunity and welcome applications from all backgrounds.
