Are you an IT professional who enjoys solving problems and delivering excellent customer-focused support?
We are seeking a proactive and customer-focused IT Technician to join the Inspire Education Group IT Services team, based at Peterborough College. This role plays a key part in supporting staff and students by ensuring desktop, mobile and peripheral technology is reliable, secure and fit for purpose across the Group.
The IT technician is a full time (37 hours per week) permanent role, working all year round.
Working as part of a collaborative IT team, you will provide first- and second-line technical support across multiple sites, supporting a diverse IT environment that includes Windows and Apple devices, Office 365, Google Workspace, and a wide range of teaching and learning technologies. You will contribute to the delivery of high-quality helpdesk services, supporting users with varying levels of IT knowledge while meeting agreed service levels and performance standards.
This is a varied and hands-on role offering the opportunity to work with a wide range of technologies, contribute to IT projects, and support the ongoing development of IT services across the Group.
We are looking for someone with experience of:
- Providing customer-focused IT support in a busy environment
- Delivering first and second line support via phone, remote access and face to face
- Supporting Microsoft Windows and Apple devices, including installation, configuration and troubleshooting
- Working with Office 365 and Google Workspace for Education
- Supporting a range of hardware including PCs, Macs, printers, projectors, telephony and other peripherals
- Managing and resolving helpdesk tickets in line with SLAs and KPIs
- Installing and upgrading software and approved applications
- Deploying and configuring laptops, desktops and mobile technology
- Working collaboratively as part of an IT or technical support team
- Communicating technical information clearly to non-technical users
- Working flexibly across multiple sites when required
Have you got the experience to be our next IT Technician? Yes, then great, apply now!
Why work for IEG?
- Generous Leave: 30 days of annual leave, plus Bank Holidays and Christmas close down. (Pro-rata for part time staff)
- Competitive Pension: Local Government Pension Scheme (LGPS), including life assurance and death-in-service benefits
- Health and Wellbeing: Benefit from a gym, free on-site parking, access to employee assistance programme and a friendly team atmosphere
- Professional Development: Ongoing training and development opportunities, including sponsorship for HE/professional qualifications
- Employee Benefits and Rewards: Vivup employee benefits, including lifestyle savings, eligibility to apply for a Blue Light Card, providing access to a wide range of national discounts
IEG is committed to safeguarding and promoting the welfare of all children, young people and any vulnerable groups within the college community and expects all staff and volunteers to share this commitment. The successful candidate will be subject to a thorough vetting process which includes an enhanced DBS check and satisfactory references.
This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide.
Candidates are reminded that if they are barred from working with Children it is a criminal offence to apply for this position.
