Salary range: Grade 10 p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon
About the Role
A vacancy has arisen in the Leasehold services team for a Development Leasehold services officer.This post is offered on a full-time basis of 36 hours per week.
Croydon Council is seeking a proactive and experienced Development Project Officer to join our Leasehold Service Charges Team. This is a key role focused on leading leasehold statutory consultations and supporting the effective management and recovery of service charge arrears.
You will play a central role in improving outcomes for leaseholders, ensuring compliance with legislation, and supporting the council’s wider housing and financial objectives through service charge collection.Croydon manages approximately 2600 leaseholders.
Key Responsibilities
- Lead on the delivery of Section 20 leaseholder consultations, ensuring they are legally compliant, timely, and clearly communicated
- Act as a subject-matter lead for leasehold consultation processes, providing guidance to colleagues and stakeholders
- Manage and support service charge arrears collection, working collaboratively with internal teams and external partners
- Analyse arrears data, identify trends, and develop targeted actions to reduce outstanding debt, improving on our IT systems.
- Liaise with leaseholders, managing agents, legal services, and contractors to resolve complex queries and disputes
- Support service improvement projects within the Leasehold Service Charges team
- Ensure accurate record-keeping and reporting in line with council policies and statutory requirements
You will be an organised and confident professional with experience in leasehold management and service charges, and with a practical approach to arrears management. You also will bring a strong understanding of leasehold legislation under Section 20 and 20ZA of the Landlord and Tenant Act 1985 (as amended by section 151 of the Commonhold and Leasehold Reform Act 2002) and the Service Charge (Consultation Requirements) (England) Regulations 2003.
To view the Development Officer Leasehold role profile please
Click here.Closing date: 21 May 2026
Croydon Council’s priorities
The Council balances its books, listens to residents, and delivers good sustainable services
- Get a grip on the finances and make the council financially sustainable
- Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
- Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
- Ensure good governance is embedded and adopt best practice
- Develop our workforce to deliver in a manner that respects the diversity of our communities
Key business plan outcomes:
- Croydon is a place of opportunity for business, earning and learning
- Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
- Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
- People can lead healthier and independent lives for longer
- Croydon Council’s new ways of working
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.
