Senior Neighbourhood Housing Officer
PO2: Starting salary, £44,937 pa rising in annual increment to £47,925 per annum incl LW.
Hybrid working
About Us:
Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.
It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through ourLambeth 2030 Plan ‘Our Future, Our Lambeth.
With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.
Please have a look at our dedicated One Lambeth Values and Behaviours page.
About the Team:
Neighbourhood Housing Management Team provides a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints and disputes.
About the Role:
This is a key leadership role where you’ll manage a team of Housing Officers and take responsibility for delivering a high-quality neighbourhood housing service.
You’ll lead from the front, supporting your team to manage a wide range of housing management issues, while also providing the technical advice and guidance they need to deal with more complex cases.
You will oversee the day-to-day delivery of housing management services, including:
Tenancy management (transfers, successions, assignments and mutual exchanges)
Managing estate services such as cleaning, grounds maintenance, and waste
Delivering estate improvements (e.g. lighting, parking, cycle storage)
Reducing fire risks in communal areas
Resident engagement and handling complex customer issues
Supporting vulnerable residents
Dealing with repairs-related enquiries.
You’ll also be responsible for driving performance, making sure services are delivered to a high standard and continuously improving.
What we’re looking for:
Strong leadership and team management skills
Experience of delivering housing management services
Ability to provide practical and technical advice to staff on complex housing issues
Confidence managing performance, setting standards and driving improvement
A strong customer focus and ability to work with residents and partners.
This role is ideal for someone who enjoys leading teams, solving problems, and making sure services work well for residents.
Benefits: Please cleck here to view: Lambeth Staff Benefits
How to Apply:
To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application:
Job Description and Person Specification
We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.
Please note, this job vacancy may close earlier than the advertised date if we receive a high volume of applications for the role.
Contact Information: For an informal discussion about the role, please contact Anna Tran at Atran@lambeth.gov.uk
Successful candidates will be asked to apply for a Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs
You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas
Recruitment Timelines:
Advert close date: 11.59pm Sunday 12th July 2026
Shortlisting: 15th July 2026
Interviews will be held on 30th July 2026
At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.
