Service Desk Coordinator
Location: Norfolk (Hybrid)
The Role
We are recruiting for a Service Desk Coordinator to join a busy IT services team supporting multiple customer environments. This is a fast-paced coordination role where youll manage service requests, schedule engineers, liaise with suppliers, and ensure work is delivered efficiently against agreed service levels.
This is an excellent opportunity for someone who enjoys organisation, problem-solving, and working with multiple stakeholders in a dynamic environment.
Key Responsibilities
- Coordinate change management and provisioning requests.
- Monitor and manage multiple service queues.
- Schedule work for technical engineers.
- Track requests through to completion.
- Ensure service level targets are achieved.
- Liaise with customers, suppliers, and internal teams.
- Provide regular updates via phone, email, and ticketing systems.
- Maintain accurate service records.
- Coordinate equipment deliveries and stock movements.
- Escalate risks, delays, or issues where required.
- Support reporting and general service coordination activities.
About You
Were looking for someone who is organised, proactive, and confident managing multiple priorities.
Ideally, youll have:
- Excellent organisational and time management skills.
- Strong attention to detail.
- Excellent communication skills.
- Experience coordinating workloads, schedules, or service requests.
- Good Microsoft Office skills, including Outlook, Excel, and Word.
- The ability to work effectively in a fast-paced environment.
- Previous experience within an IT or technical services environment is advantageous but not essential.
Working Pattern
- Monday to Friday, 9:00am - 5:30pm.
- Hybrid working with one office day per week in Norfolk following induction.
- Initial induction will be office-based.
