IT Support Apprentice

QA • Full-time • Doncaster, Yorkshire and Humberside, GB • £15.60k - £15.60k / year • 1w ago

CSL Data Services is a growing IT services provider delivering reliable, secure, and efficient solutions to its clients. The business prides itself on high-quality service, technical expertise, and strong client relationships.

About the role:

CSL Data Services is looking for a motivated IT Support Apprentice to join their team. This role offers hands-on experience while working towards a Level 3 IT Network Technician Apprenticeship You will support internal and external users, helping to diagnose issues, maintain systems, and contribute to a secure and efficient IT environment.

Responsibilities:

Provide IT support via phone, email, and remote tools
Log, manage, and update support tickets
Troubleshoot ICT issues using appropriate tools and methods
Communicate clearly with users, managing expectations and escalations
Install and configure hardware, software, and network devices
Support desktop setup, repair, and basic networking tasks
Apply security best practices and follow organisational policies
Assist with network device and mobile device administration
Maintain accurate documentation of all work
Continuously develop technical knowledge and skills

What we’re looking for:

Interest in IT support and networking
Basic knowledge of IT
Strong problem-solving skills
Good organisation and time management
Clear communication skills
Ability to work independently and in a team
Professional, customer-focused attitude
Driving licence (essential) and own vehicle (desirable)

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

Non-standard entry with work experience:

Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours:37.5 hours per week, 9am - 5pm

Benefits:

20+ days holiday plus bank holidays
Pension scheme
Ongoing training and development opportunities
Career progression pathways
Supportive and collaborative working environment

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!