The Role
A Housing Officer is a key role within Stef & Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation. You'll also oversee the condition of our properties, working with colleagues to deal with maintenance issues. Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers.
It's a very rewarding role in an organisation where your efforts will be recognised and valued.
Main Duties & Responsibilities
To provide basic maintenance services and adjustments when needed
Provide basic cleaning in properties
Conduct regular tenant visits, updating company systems including Salesforce, in line with Stef & Philips procedures, including:
Scheduled periodic inspection visits
Maintenance visits, reporting issues in line with Stef & Philips procedures to enable prompt resolution, and checking and recording details of repair work carried out by third party contractors
Dealing with complaints, and following up to ensure that they have been addressed appropriately
Health and Safety inspections
Support departments with check in and check out inspections
Reporting any anti-social behavior, investigating the cause, and liaising with third party agents if required
Liaising with the Utility department and obtaining meter reads
Assessing service user’s suitability for properties
Carrying out customer satisfaction surveys
Liaising with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/ neighbourhood watch/ local authorities etc)
Maintain a safe working environment
Report all incidents or potential hazards
When lone working, adhere to the Service Level Guidelines at all times, ensuring any concerns are raised as appropriate
Maintain good working knowledge of company policies, and ensure they are followed at all times
Participate in development reviews
On occasion you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.
Skills & Knowledge
An ability to demonstrate the core values of Stef & Philips
Knowledge and practice in housing and tenancy management support
Knowledge of the housing benefits system and welfare reform in a supported housing environment
Experience working with vulnerable people with support, care needs and homelessness
Computer literate
Knowledge of Microsoft office packages, particularly Word and Excel
Good interpersonal skills
Good communication skills (written and verbal)
Ability to prioritise and manage own workload, time and travel
Excellent organisational skills
Accurate recording skills
Good problem solving skills
Experience in managing maintenance issues and scheduling
Flexible, approachable, positive and enthusiastic
Full clean UK Driving licence
Desirable Skills/ Qualifications
Benefits
o 3 years £500
o 5 years £1000
o 10 years £5000
Private health insurance with Vitality
Birthday off
One well-being day off per year
Maternity/Paternity Pay
Pension schemes increase – after 2 years.
Professional Emergency First Aid at work training
£500 referral scheme for staff who refer a new employee, paid upon passing probation.
Company payday lunch
