Senior IT Infrastructure Engineer
Are you interested in joining a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace?
ABOUT US
We areAutocab,aleading taxi & private hire booking and dispatch software provider, offering innovative solutions to help businesses go further.
We do this by creating award-winning software and working with our customers and employees to produce solutions that work.
We’rea passionate bunch who challenge the ordinary and believe in working collaboratively to develop ourexpertise.
Go Further. It’s more than just our motto; it is ingrained into the way we work. It is what we strive for as a business and what we expect for our employees and customers.
ABOUT THE ROLE
As a Senior IT Infrastructure Engineer, you will be a cornerstone of the Internal IT team, a technical anchor to our Head of IT Operations. We are seeking a technically strong and hands-on professional, with at least 5 years’ experience in this role, who is passionate about modernising enterprise IT environments.
This is a newly created, high impact role where you will be comfortable taking ownership of day-to-day infrastructure, lead on complex technical projects, driving cloud adoption, working closely with key stakeholders and the Cyber Security. You will help embed secure-by-design principles, support operational excellence, and identify opportunities for continual improvement. You will also mentor and guide our IT team members, acting as the senior escalation point for complex issues, sharing technical expertise, promoting best practice, and driving innovation across infrastructure technologies to support the organisation's long-term growth and transformation objectives.
You will report to our Head of IT Operations to supportAutocabwith ourkeybusinessobjectivesto achieve the following:
Delivery and maintenance of Cloud Migration of Windows On-Premise Infrastructure
Modernisation of our Network Infrastructure
Delivery of Autopilot v2, Autopatch and other Microsoft offerings within Entra ID and Intune and Microsoft 365.
Implement and support all Microsoft E5 new features – Intune Endpoint Privilege Management (EPM), Microsoft Cloud PKI, Enterprise Application Management and Intune Remote Help
Deliver “Best-in-Class” IT Service.
JOB REQUIREMENTS
- Lead the migration of on-premises infrastructure to cloud-based services, ensuring solutions are secure, scalable, resilient, and aligned with business objectives
- Own and optimise our Microsoft 365, Azure, Entra ID, Intune, Exchange Online and SharePoint Online instances
- Design, implement, and support modern endpoint management solutions including Windows Autopilot v2, Microsoft Autopatch, Intune, Endpoint Privilege Management (EPM), Cloud PKI, Enterprise Application Management, and Intune Remote Help
- Act as technical owner for all core infrastructure services including the departing Active Directory, DNS, DHCP, identity and access management, networking, and enterprise collaboration platforms
- Support of Windows, MacOS, Android and iOS devices
- Partner with the Head of IT Operations to define infrastructure roadmaps, evaluate emerging technologies, and deliver strategic projects that support Autocab's growth and transformation objectives
- Serve as the senior technical escalation point for complex incidents and problems, providing leadership and guidance during troubleshooting and root cause analysis activities
- Deputise in the absence of Head of IT Operations and our IT Support Technician
Improve and automate our core IT processes such as JML
Improve our end user experience, identifying opportunities for improvement
Improve our reporting within Entra ID and Intune, on user and device related matters.
Lead on the Business’ BCP IT related tasks – Improve backup and recovery solutions, perform simulations and produce reports documenting success- Develop and maintain on our “Document Everything” policy, with technical documentation, standards, procedures, and architecture diagrams to support operational excellence and knowledge retention
QUALIFICATIONS
We’dlove to hear from you if you meet the qualifications below:
Degree in Information Technology, Computer Science or a related discipline
Microsoft Certification in at least one of the following – Microsoft Certified: Azure Solutions Architect Expert, Windows Server Hybrid Administrator Associate, Microsoft Certified: Azure Administrator Associate, Microsoft 365 Administrator Expert, Microsoft Certified: Identity and Access Administrator Associate
Fortinet NSE 4/ Fortinet Certified Professional
Cisco Certified Network Associate (CCNA) or Professional (CCNP)
Cisco Meraki Solutions Specialist
CompTIA Network+
Cyber Essentials Assessor or Practioner experience
WHAT WE CAN OFFER YOU
COREWORKING HOURS
9am - 5pm, Monday – Friday
Hybrid working model – our collab days are Wednesdays, Thursdays and alternate Tuesdays
BENEFITS
From day one:
25 days’ holiday (plus bank holidays) per annum
Company
pension scheme with Royal London
Life Assurance - 24/7 life cover, 2x your basic salary
Bonusly
rewardand recognition platform
Monthly Uber Eats vouchers
Free breakfast on office days
24/7 confidential
EmployeeAssistanceProgramme
Access to Help@Hand which provides virtual GP, physio and mental health support services
Office social area, which includes pool, foosball, and table tennis tables
After passing probation:
Medical insurance with Vitality
L&D Scheme to offer further qualifications, courses and training
Work from Anywhere scheme: Up to 4 weeks available per annum to work from anywhere in the world
Enhanced leave policies including family leave and sickness leave
ABOUT OUR VALUES
We have five core values which we live and breathe by. These go way beyond a list;
they’re
baked into the fabric of our interactions and are used to drive growth across our business.
You will need to:
Be customer
centric; puttingcustomers first,valuingtheir opinionsandlisteningto their feedback.
Adopt a collaborative approach to working; have
strong teamworking and listening skills to help yourself, your team, andAutocab
- Have a flexible approach to your work; have an adaptable mind set,
be a
proactive
problem solverandthink outside the box.
Have a passionate
and personable nature; becreative and confident in your work. Comfortable withbuildingrapport withcustomersand the team.- Have a straight up style of communication by being transparent, honest and clear in everything you do.
If you are looking for a new challenge and keen to make a difference, come and join theAutocabteam.
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